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I cannot find an adblock on my system that I need to uninstall

  • 2 réponses
  • 10 ont ce problème
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  • Dernière réponse par Moses

lzachau
lzachau
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When ever I go to itv player to watch a program, it stops because the message reads that I must have an adblocker program that needs to be disabled before watching. I have explored my system and cannot find anything that is an adblocker. How do I find it?

When ever I go to itv player to watch a program, it stops because the message reads that I must have an adblocker program that needs to be disabled before watching. I have explored my system and cannot find anything that is an adblocker. How do I find it?

Toutes les réponses (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Sounds similar to this thread where an external script or ad blocker (McAfee) was causing the issue: I am currently blocked from using a website because it states my browser has ad blocking software. Can someone tell me what steps I need to take rectify this?

If that isn't relevant... to see whether any of your extensions are a factor, you could try Firefox's Safe Mode. That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

Moses
Moses
  • Moderator
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Hi lzachau,

The website is probably telling you to disable or add an exception to Firefox's built in pop up blocker.

You need to make an exception for that website. To do that, go to Pop-up blocker settings, exceptions and troubleshooting and click the link that says Is the pop-up blocker on and enabled for this site? to add the exception.

If it doesn't help, don't hesitate to reply!