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Firefox installer not working for Windows 8.1?

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I downloaded the latest Firefox installer and tried to run it. I got the Windows prompt to accept the software install, and then...... nothing. The installer never runs. Does anyone know what seems to be the issue?

I downloaded the latest Firefox installer and tried to run it. I got the Windows prompt to accept the software install, and then...... nothing. The installer never runs. Does anyone know what seems to be the issue?

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If you grabbed the small "stub" installer from the main page, try again using the "full" installer on the "all versions" page here (scroll down to your language):

https://www.mozilla.org/en-US/firefox/all/

Does that one work on Windows 8.1?

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Toutes les réponses (5)

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Solution choisie

If you grabbed the small "stub" installer from the main page, try again using the "full" installer on the "all versions" page here (scroll down to your language):

https://www.mozilla.org/en-US/firefox/all/

Does that one work on Windows 8.1?

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Jscher you rock! That totally worked.

Thank you for saving me from being condemned to using IE!

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That worked. Thank you very much for the help.

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I have a variant of this problem. Since upgrading to Windows 8.1, I have been unable to install Firefox for multiple users on this laptop. Firefox installs only for the Administrator (me) installing it, and does not appear on any other account. If I try to install the program from one of the other accounts, it does not install.

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Hi djaroslaw, I moved my reply over to your new thread here: https://support.mozilla.org/questions/988334#answer-539651

Modifié le par jscher2000 - Support Volunteer