Why does HELP ABOUT show vers. 19 when vers 20 has been installed?
Update history says version 20.0.1 was installed on April 11, but Help About Firefox says I have version 19.0.2. Since I'm on the release channel, with updates automatic, I should be current.
Thank you, Pete Reque
Solution choisie
Do you have multiple Firefox program folders?
- (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
- (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
Download a fresh Firefox copy and save the file to the desktop.
- Firefox 21.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
- Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will lose all personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
- (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
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Solution choisie
Do you have multiple Firefox program folders?
- (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
- (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
Download a fresh Firefox copy and save the file to the desktop.
- Firefox 21.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
- Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will lose all personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
- (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.