Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

cannot type new outgoing message in utility warehouse webmail when using mozilla firefox

more options

I've always used Mozilla Firefox and Utility Warehouse club webmail e-mail client. Always worked well, no problems. Now I can no longer type up new e-mails. I can call up the contacts name and type in the subject OK but then I can't type the message itself. The message typing section no longer functions, it seems to have gone dead. I'm told this is a browser problem not a UW club webmail issue. In fact I've checked and that's true, it all works OK in explorer but I don't want to use explorer. Can you help or do I have to uninstall firefox and start using explorer? I'd rather stick with firefox

I've always used Mozilla Firefox and Utility Warehouse club webmail e-mail client. Always worked well, no problems. Now I can no longer type up new e-mails. I can call up the contacts name and type in the subject OK but then I can't type the message itself. The message typing section no longer functions, it seems to have gone dead. I'm told this is a browser problem not a UW club webmail issue. In fact I've checked and that's true, it all works OK in explorer but I don't want to use explorer. Can you help or do I have to uninstall firefox and start using explorer? I'd rather stick with firefox

Toutes les réponses (1)

more options

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

(You also can clear Firefox's cache completely using:

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now")

(2) Remove the site's cookies (save any pending work first) using either of these. While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?