Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Netflix won't work on Firefox, but works on IE

  • 2 réponses
  • 17 ont ce problème
  • 1 vue
  • Dernière réponse par Lowieee

fishnose
fishnose
more options

Today, while watching Netflix, a message popped up that said "Silverlight Instillation Program Error Code: 2014." The message says that in order to fix the problem, I need to uninstall and then reinstall Silverlight. I have done so multiple times, but Netflix still won't play. I tried to see if Netflix will play on IE, and it does, so I'm not really sure what my problem is.

I am running Firefox 15.0.1, Microsoft Silverlight 5 (5.1.10411.0), and Windows 7 (64-bit)

Today, while watching Netflix, a message popped up that said "Silverlight Instillation Program Error Code: 2014." The message says that in order to fix the problem, I need to uninstall and then reinstall Silverlight. I have done so multiple times, but Netflix still won't play. I tried to see if Netflix will play on IE, and it does, so I'm not really sure what my problem is. I am running Firefox 15.0.1, Microsoft Silverlight 5 (5.1.10411.0), and Windows 7 (64-bit)

Toutes les réponses (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try http://blogs.msdn.com/b/rpomeroy/archive/2008/06/10/how-to-manually-clean-up-a-bad-silverlight-installation.aspx

Lowieee
Lowieee
more options

I had this problem too. Here's a sure fix for MAC users:

  1. Access your hard drive (double click the hard drive icon in finder)
  2. Find the silverlight plugin (navigate to your Internet Plug-Ins directory: /Library/Internet Plug-Ins/)
  3. Remove the silverlight plugin (drag any of the following into your trash bin: 
       * Silverlight.plugin 
       * WPFe.plugin
  1. Empty your trash bin
  2. Go to www.microsoft.com/getsilverlight/ using your Firefox browser.
  3. Download and install silverlight
  4. Restart Firefox

ALL FIXED! :) What a relief. This was driving me crazy.