We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox crashes

  • 2 réponses
  • 1 a ce problème
  • 7 vues
  • Dernière réponse par mattbaldrick

mattbaldrick
mattbaldrick
more options

My browser is repeatedly crashing and has been for the last couple of weeks. It most often happens on pages with video links on them such as BBC Iplayer or opening a youtube video embedded on facebook etc. I am pretty sure that the problem is coming from the flash player plugin as I tried it with all other plugins disabled and it still crashed but with everything bar the flash plugin enabled it worked fine.

I've included the last three crash IDs

Cheers, Matt

My browser is repeatedly crashing and has been for the last couple of weeks. It most often happens on pages with video links on them such as BBC Iplayer or opening a youtube video embedded on facebook etc. I am pretty sure that the problem is coming from the flash player plugin as I tried it with all other plugins disabled and it still crashed but with everything bar the flash plugin enabled it worked fine. I've included the last three crash IDs Cheers, Matt

Solution choisie

The crashes seem to be caused by Trusteer Rapport

See also:

You can try to stop Trusteer Rapport if installing the latest version doesn't help.

Start Menu > Programs > Trusteer Rapport > Stop Rapport

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Solution choisie

The crashes seem to be caused by Trusteer Rapport

See also:

You can try to stop Trusteer Rapport if installing the latest version doesn't help.

Start Menu > Programs > Trusteer Rapport > Stop Rapport

mattbaldrick
mattbaldrick Auteur de la question
more options

Gah I thought I'd removed that ages ago! Thanks very much it seems to be going alright now, keep my fingers crossed that it keeps this up.

Thanks very much, Matt