Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

help me

  • 5 réponses
  • 1 a ce problème
  • 3 vues
  • Dernière réponse par cor-el

more options

will not let me sync keeps telling me invalid account or email address

will not let me sync keeps telling me invalid account or email address

Toutes les réponses (5)

more options

Hi!

Make sure that you include the whole email address before you pay attention to the message.

If you have already done that, ensure that the email is not already in use. If you have already created an account, follow the instructions described here to set it up again: https://support.mozilla.com/en-US/kb/add-a-device-to-firefox-sync#w_how-do-i-add-a-device-when-im-not-near-my-computer

more options

It tells me my email address is not valid after 1 letter

more options

Are you trying to open an acoount (i.e. starting from the beginning) or you already have an account and want to activate sync on another device?

more options

Trying to open a new account

more options

Do you still see that message if you type or paste the full email address?
You see that error message if there isn't a valid domain (@server.xxx) present.

Did you ever use that email address before to open a sync account?