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Firefox crashes

  • 2 réponses
  • 3 ont ce problème
  • 5 vues
  • Dernière réponse par John99

mattphipps
mattphipps
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Firefox will crash immediately upon launching no matter how many times I try to open it. I have uninstalled the application and reinstalled several times and the same crash. Please help. Thank you.

Firefox will crash immediately upon launching no matter how many times I try to open it. I have uninstalled the application and reinstalled several times and the same crash. Please help. Thank you.

Toutes les réponses (2)

John99
John99
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I do not see the crash report yet https://crash-stats.mozilla.com/report/index/91915914-979d-49c0-9a79-101522111016 have you any other crash ID s, if so could you post a couple of recent ones.

Have you already seen firefox crashes and tried safe mode and checking for malware.

John99
John99
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The crash report has now been processed, likely cause is use of oracle software (bug 680927 - Startup crash in mozcomp.dll with Oracle Enterprise, F5 Networks, Passlogix V-GO, IBM Tivoli Access Manager SSO ). Oracle were aware of the problem and working on a fix. Try to ensure all software is up-to-date, with luck they may have released a fix.

There is a possibility of a workaround but that involves a registry change, presumably you are in a corporate environment, and should consult your IT department about that Refer them to https://bug680927.bugzilla.mozilla.org/attachment.cgi?id=563484

Alternatively consider do you need the Oracle software ?
( presumably disabling it will stop firefox crashes. )