Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Kaspersky settings all appear ok, but FireFox versions 5 & 6 will not open certain Web Pages

  • 1 réponse
  • 3 ont ce problème
  • 5 vues
  • Dernière réponse par cor-el

Charro11
Charro11
more options

FireFox will not open the ASUS Support page under versions 5 & 6. Kaspersky Internet Security Version 11.0.2.556 was already installed prior to the upgrades and everything worked fine in accessing the ASUS Support Page under FireFox versions 3 & 4. Internet Explorer works fine in accessing the ASUS site, its only FireFox that is not allowing access.

FireFox will not open the ASUS Support page under versions 5 & 6. Kaspersky Internet Security Version 11.0.2.556 was already installed prior to the upgrades and everything worked fine in accessing the ASUS Support Page under FireFox versions 3 & 4. Internet Explorer works fine in accessing the ASUS site, its only FireFox that is not allowing access.

Toutes les réponses (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).