Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

I installed Firefox4 and I get an error message everyday about the platform version incompatibility of the XUL, which forces me to re-install firefox everyday.

  • 2 réponses
  • 3 ont ce problème
  • 2 vues
  • Dernière réponse par pmota

pmota
pmota
more options

Since I installed Firefox 4 I keep on getting the error "Platform version 2.0 not supported with...". Is there any way to update the XUL file? I do re-instalations everyday (after the re-instal, firefox runs smooth)

Since I installed Firefox 4 I keep on getting the error "Platform version 2.0 not supported with...". Is there any way to update the XUL file? I do re-instalations everyday (after the re-instal, firefox runs smooth)

Toutes les réponses (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do a clean (re-)install:

  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

pmota
pmota Auteur de la question
more options

I've done that a couple of times, and still have the same error message...right now I have the instalation file on my desktop and when I start my computer I install firefox...

Any other solution? what can cause this?