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Problem with the migration of a profile to a new PC

  • 1 réponse
  • 0 a ce problème
  • Dernière réponse par david

Djay
Djay
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Hello,

We are having a problem with migrating a profile to a new PC. We saved the profile on the old PC and then loaded it onto the new PC. When we open Thunderbird with the profile transferred to the new PC, all the mailboxes are displayed correctly and everything works as expected. Then when we close Thunderbird and reopen it, we see the mailboxes but in which no data is present. We have tried the procedure again by multiple means but we always end up with the same result.

However, this is a procedure that I have carried out many times within my company and I have never encountered this problem.

Do you have any suggestions please?

Thank you, Sincerely,

Hello, We are having a problem with migrating a profile to a new PC. We saved the profile on the old PC and then loaded it onto the new PC. When we open Thunderbird with the profile transferred to the new PC, all the mailboxes are displayed correctly and everything works as expected. Then when we close Thunderbird and reopen it, we see the mailboxes but in which no data is present. We have tried the procedure again by multiple means but we always end up with the same result. However, this is a procedure that I have carried out many times within my company and I have never encountered this problem. Do you have any suggestions please? Thank you, Sincerely,

Toutes les réponses (1)

david
david
  • Top 10 Contributor
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Is this a POP or IMAP account? Have you tried copying the profile a second time to see if you get the same results? Have you looked at the profile in windows file explorer to see the status of the message folders and compared them with the message folders on the copied profile? Is there an antivirus or VPN or firewall or similar software installed?

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