Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

This error comes up everytime my computer turns on or wakes up

more options

Every time I wake my computer up or start it, I get the attached error about a profile not being compatible. I did switch to the ESR release channel a while back, but I deleted the old profiles; the folder is gone and the profile manager shows only the ESR profile. I have also tried to prevent firefox from starting on startup, but it keeps happening. Does anyone know how to prevent this error from happening, or have any ideas of how to investigate what's going on further?

Every time I wake my computer up or start it, I get the attached error about a profile not being compatible. I did switch to the ESR release channel a while back, but I deleted the old profiles; the folder is gone and the profile manager shows only the ESR profile. I have also tried to prevent firefox from starting on startup, but it keeps happening. Does anyone know how to prevent this error from happening, or have any ideas of how to investigate what's going on further?
Captures d’écran jointes

Solution choisie

It's possible that they only show in the Mozilla category.

Lire cette réponse dans son contexte 👍 1

Toutes les réponses (7)

more options

You get this error if the profile the last time has been used with a newer Firefox version. You can check compatibility.ini in a profile folder to see that Firefox version and installation path last used this profile.

Primary location used for the main profile in the hidden "AppData\Roaming" location that keeps your personal data (Root Directory on about:profiles).

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>

Cela vous a-t-il été utile ?

more options

That's why I specified that I am using the ESR profile and it is the only folder actually in existence at that location. So if it's that I have no idea what it's actually trying to load and would love some help figuring that out

Cela vous a-t-il été utile ?

more options

Could you check the Windows Task Scheduler and see whether there are any Firefox tasks -- such as the update checker or default browser checker -- that run with a specific profile specified? It's probably safe to delete those tasks and let the next update re-add them with updated paths.

Cela vous a-t-il été utile ?

more options

Took a look and don't see anything Firefox related in the task scheduler. Just a bunch of NVIDIA and some edge updates

Cela vous a-t-il été utile ?

more options

Solution choisie

It's possible that they only show in the Mozilla category.

Cela vous a-t-il été utile ?

more options

That was it, thank you!

Cela vous a-t-il été utile ?

more options

Cool. If something still triggers the error at startup, then I would try the Microsoft Sysinternals program "Autoruns" to track it down:

https://learn.microsoft.com/en-us/sysinternals/downloads/autoruns

Cela vous a-t-il été utile ?

Poser une question

Vous devez vous identifier avec votre compte pour répondre aux messages. Veuillez poser une nouvelle question, si vous n’avez pas encore de compte.