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Accessing Documents through Google Drive using Firefox

  • 2 réponses
  • 1 a ce problème
  • Dernière réponse par wrm4evr

bloodrose_13
bloodrose_13
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When open Google Drive using Firefox, I cannot click on any documents. I can open folders but the documents in these folders I cannot open. I can open Google Docs and then access documents but all documents through Google Drive including in the Shared Folder are greyed out and when I click on any of these I get the pop up "This file cannot be opened because you're offline." I can access Google Drive and its documents using Chrome. I would prefer to use Firefox.

I have updated Firefox, cleared the history, and emptied cache and cookies. I also logged out of and then back into my gmail account.

The image shows what the drive looks like when opened in Firefox.

When open Google Drive using Firefox, I cannot click on any documents. I can open folders but the documents in these folders I cannot open. I can open Google Docs and then access documents but all documents through Google Drive including in the Shared Folder are greyed out and when I click on any of these I get the pop up "This file cannot be opened because you're offline." I can access Google Drive and its documents using Chrome. I would prefer to use Firefox. I have updated Firefox, cleared the history, and emptied cache and cookies. I also logged out of and then back into my gmail account. The image shows what the drive looks like when opened in Firefox.
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Toutes les réponses (2)

Hassan Ali
Hassan Ali
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This issue could be caused by browser settings, extensions, or connectivity issues specific to Firefox. Here's how you can troubleshoot:

Steps to Resolve: Check Offline Mode:

Ensure Firefox is not in offline mode. Go to File > Work Offline (uncheck if enabled). Disable Extensions:

Disable any browser extensions that might interfere with Google Drive (e.g., ad blockers, privacy tools). Restart Firefox and test. Clear Site Permissions:

Go to Settings > Privacy & Security > Cookies and Site Data > Manage Data. Search for Google Drive, remove it, and log back in. Enable JavaScript:

Google Drive requires JavaScript. Ensure it’s enabled: Type about:config in the address bar, search for javascript.enabled, and confirm it’s set to true. Test in Private Mode:

Open Google Drive in a private browsing window to rule out issues with cached data or extensions. Check Network Settings:

Ensure no firewall, VPN, or proxy is blocking Google Drive access. Update Firefox Settings:

Go to Settings > Privacy & Security > Enhanced Tracking Protection and set it to Standard for Google Drive. If the problem persists, consider reporting it to Mozilla Support or temporarily using Chrome for Google Drive access.

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wrm4evr
wrm4evr
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Hey bloodrose - having the same issue across multiple Firefox accounts in different locations (different connections). Checked 10+ google accounts that cannot access Drive via Firefox.

I can access Drive through the app on my phone, and through Chrome - so something has hiccuped between Firefox and Drive. Hopefully this is resolved soon but I don't think the troubleshooting steps above will resolve it at this time.

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