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Problems with remembering my device

  • 6 réponses
  • 0 a ce problème
  • Dernière réponse par jesup

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In Firefox, and Firefox only, in every version for the last several months, I have found it impossible to get Firefox to allow websites to "remember this device", even when I check that option. Every day I log in to a website, for example Tmobile, and I have to get a code emailed to me. I check "remember this device so you won't need a code next time", but the next time I log in, the same thing happens. Over and over with many sites. This does not happen with any other browser, except Firefox. How do I get Firefox to allow me to save my info? I really don't want to use Chrome, Safari, Brave, or Edge, but I do not have this problem with any of them. Only Firefox. And yes, I've checked my settings, and everything I can see says Firefox should be saving this info.

In Firefox, and Firefox only, in every version for the last several months, I have found it impossible to get Firefox to allow websites to "remember this device", even when I check that option. Every day I log in to a website, for example Tmobile, and I have to get a code emailed to me. I check "remember this device so you won't need a code next time", but the next time I log in, the same thing happens. Over and over with many sites. This does not happen with any other browser, except Firefox. How do I get Firefox to allow me to save my info? I really don't want to use Chrome, Safari, Brave, or Edge, but I do not have this problem with any of them. Only Firefox. And yes, I've checked my settings, and everything I can see says Firefox should be saving this info.

Toutes les réponses (6)

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Oh, and it does this on multiple devices, Windows and Mac.

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Do you have it set to forget cookies on restart? (In Settings->Privacy & Security under Cookies: "Delete cookies and site data when Nightly is closed" checkbox.) Do you have any privacy extensions which might be doing something similar?

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Nothing is set to forget cookies at any time. I did notice something while I was looking. "don't enable https" was selected. I changed that to "always enable https". We'll see if that changes anything.

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Thanks for the info. Is "Don't enable https"/"Always enable https" actually "HTTPS-Only Mode"? That shouldn't affect remembering logins, but let's see.

You could also create a second profile using about:profiles, and then see if it has the same problem. If it doesn't, then we know it's *something* set in your profile. Once we know that, we can work to figure out what.

(Have you every set any prefs via about:config? In general that's unsupported behavior, and depending on the pref it can really mess things up unless you know exactly what it does (and that someone has kept it working properly)

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I went to about:config, and found a lot of things I'd customized. I got excited for a few minutes, and closed Firefox and reopened it. I then navigated to one of the places that refuses to save Firefox logins for me. Nope, didn't help. I still don't have whatsapp, so I can't get a text through there, and there's not a snowball's chance in Miami I'm giving them my photo ID to verify my identity. So, no, resetting those settings didn't do anything. I have a secondary account, and tried that. Another nope. Whatever it is seems to be Firefox-centered.

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Thanks. Can you try a fresh profile? about:profiles, Create a New Profile, then Launch profile in new browser. (I advise after launching it to quit the old browser to avoid confusion).

Then log in to a site and authenticate, and check "remember this device". Quit the browser, reopen. You should be in your original profile; go to about:profiles again and Launch the new profile again. Then check to see if it remembers you or forces you to authenticate with TFA again.

I assume the sites in question use "Remember this device" to avoid asking sending a code, using an Authenticator app, etc. Which sites do you remember this happening with?

Firefox Nightly or release?

Note that I've frequently seen that my device gets forgotten either after <X> time (month, week, etc), or when the browser version changes for some (and we release new Nightlys every day, and new Release browsers at least once a month, but usually 2-3 times (for XXX.0.N releases)

Thanks again!

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