Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Can't recover my passwords and bookmarks after Window's Factory Reset

  • 1 réponse
  • 0 a ce problème
  • 2 vues
  • Dernière réponse par AzZA

mr.andykwan
mr.andykwan
more options

I have a Firefox account and I want to recover my bookmarks and passwords. My Windows 10 PC didn't boot up so I had to do a factory reset. After the reset, I logged into Firefox and tried using the Import and Backup tool. There was only one recovery date so I chose that. I clicked on the date and was prompted "This will replace all of your current bookmarks with the backup. Are you sure?" I click OK and nothing happens. I didn't see my bookmarks and rebooted my computer.

It sounds like this might be two different issues: Bookmarks and Passwords.

Does anyone have any suggestions?

I have a Firefox account and I want to recover my bookmarks and passwords. My Windows 10 PC didn't boot up so I had to do a factory reset. After the reset, I logged into Firefox and tried using the Import and Backup tool. There was only one recovery date so I chose that. I clicked on the date and was prompted "This will replace all of your current bookmarks with the backup. Are you sure?" I click OK and nothing happens. I didn't see my bookmarks and rebooted my computer. It sounds like this might be two different issues: Bookmarks and Passwords. Does anyone have any suggestions?

Toutes les réponses (1)

AzZA
AzZA
more options

If you had previously synced your bookmarks with your Firefox account, you can sign in to your Firefox account again and enable syncing to retrieve your bookmarks its located in the settings portion