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Failed to install Add-ons

  • 4 réponses
  • 0 a ce problème
  • 1 vue
  • Dernière réponse par Rezz

Rezz
Rezz
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Hi, I just installed Firefox on my phone but I can't download add-ons (see attachments). My connection is fine, I tried disabling the VPN, but it's still the same. Please help. Thank you

Firefox 103.2.0 (Build #2015895963) Device: POCO F2 Pro

Hi, I just installed Firefox on my phone but I can't download add-ons (see attachments). My connection is fine, I tried disabling the VPN, but it's still the same. Please help. Thank you Firefox 103.2.0 (Build #2015895963) Device: POCO F2 Pro
Captures d’écran jointes

Solution choisie

Yes, from Playstore. I'm from Indonesia and I'm using Adguard VPN.

I have solved that issue. What I do is 1. Clear Data Firefox 2. Turn off VPN 3. Open Firefox then download Add-ons, and it works

Add-ons can't be downloaded if I open firefox for the first time when Adguard VPN is On, and Use third party CA certificates is enabled.

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Toutes les réponses (4)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

Is this just happening when you try to install those two add-ons or does it happen with any others?

Rezz
Rezz Auteur de la question
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Hi, Unfortunately all add-ons cannot be downloaded. I have tried to uninstall and reinstall Firefox, but the issue persists.

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Is this a copy of Firefox for Android that you have downloaded from the Google Play store?

Approximate which country are you based in?

Are you useing a VPN on your device?

Rezz
Rezz Auteur de la question
more options

Solution choisie

Yes, from Playstore. I'm from Indonesia and I'm using Adguard VPN.

I have solved that issue. What I do is 1. Clear Data Firefox 2. Turn off VPN 3. Open Firefox then download Add-ons, and it works

Add-ons can't be downloaded if I open firefox for the first time when Adguard VPN is On, and Use third party CA certificates is enabled.