Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

thunderbird stops printing while typing and then freezes whole laptop (win7)

  • 2 réponses
  • 1 a ce problème
  • 3 vues
  • Dernière réponse par Wayne Mery

more options

Since last update Thunderbird will stop typing as I am writing an email, and then causes the whole laptop to freeze or crash Happened all weekend and still doing the same thing. Frustrating since I have to restart the laptop PLUS lost the email I was composing. How to fix this issue?

Since last update Thunderbird will stop typing as I am writing an email, and then causes the whole laptop to freeze or crash Happened all weekend and still doing the same thing. Frustrating since I have to restart the laptop PLUS lost the email I was composing. How to fix this issue?

Modifié le par Wayne Mery

Toutes les réponses (2)

more options

Does it freeze in safe/troubleshoot mode (hold Shift when launching TB)?

If it crashes, post a crash ID from Help/More Troubleshooting, Crash Reports. An ID is a string starting with bp-...

more options

sfhowes said

Does it freeze in safe/troubleshoot mode (hold Shift when launching TB)? If it crashes, post a crash ID from Help/More Troubleshooting, Crash Reports. An ID is a string starting with bp-...

SandraJo, please answer the above question here, in https://support.mozilla.org/en-US/questions/1356212 (so locking this post.)

Also, you might try starting Windows 7 in safe mode. Instructions at https://support.microsoft.com/en-us/windows/advanced-startup-options-including-safe-mode-b90e7808-80b5-a291-d4b8-1a1af602b617#start-computer-safe-mode=windows-7