Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Updating to 68.3.1 (64-bit) Mac: It has been "Applying Update" for 24 hours now.

  • 4 réponses
  • 1 a ce problème
  • 9 vues
  • Dernière réponse par nevink

more options

I tried to go back to 68.3.0 and it told me my profile has been updated, I would have to create a new profile and lose all my settings to go backward, so I didn't. Deleted the App & reinstalled. Rebooted my Mac. Quit and restarted Thunderbird. Tried "Help: Restart with Add-Ons Disabled..." No difference. Still shows the attached image:

I tried to go back to 68.3.0 and it told me my profile has been updated, I would have to create a new profile and lose all my settings to go backward, so I didn't. Deleted the App & reinstalled. Rebooted my Mac. Quit and restarted Thunderbird. Tried "Help: Restart with Add-Ons Disabled..." No difference. Still shows the attached image:

Solution choisie

The problem was some corruption in my profile. Here's what I did:

1. Find my Profile on my Mac

    In Finder, from the Go menu, select Go to folder...
    Enter ~/Library/ and click Go

2. Moved my entire profile to a safe place on my computer.

    In the Library folder, drag Thunderbird to
       somewhere other than the Library folder (e.g. Desktop)

3. Created a new profile

   Start Thunderbird
   When prompted to create a account pointing to my email server

4. Find and copy the things I wanted to keep

         from my old profile to the new one
    Restart Thunderbird after copying each thing 
         to be sure it is not the cause of the problem
         (None of them was the problem)

The things I copied: - Address book = abook.mab - Local Mail folders = Mail: Local Folders: {all of the files and folders} - Message Filters = ImapMail/{my email account}/msgFilterRules.dat

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (4)

more options

Here's the image

more options

Please venture at least a guess! It has been over 48 hours and Thunderbird is still comatose.

more options

Solution choisie

The problem was some corruption in my profile. Here's what I did:

1. Find my Profile on my Mac

    In Finder, from the Go menu, select Go to folder...
    Enter ~/Library/ and click Go

2. Moved my entire profile to a safe place on my computer.

    In the Library folder, drag Thunderbird to
       somewhere other than the Library folder (e.g. Desktop)

3. Created a new profile

   Start Thunderbird
   When prompted to create a account pointing to my email server

4. Find and copy the things I wanted to keep

         from my old profile to the new one
    Restart Thunderbird after copying each thing 
         to be sure it is not the cause of the problem
         (None of them was the problem)

The things I copied: - Address book = abook.mab - Local Mail folders = Mail: Local Folders: {all of the files and folders} - Message Filters = ImapMail/{my email account}/msgFilterRules.dat

more options

i have the same problem... stuck on "applying update"