Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Thunderbird app has disappeared from my computer. All the associated files are still on the computer. If I download the app will these files be overwritten?

  • 1 réponse
  • 1 a ce problème
  • 153 vues
  • Dernière réponse par Toad-Hall

a_logan
a_logan
more options

Thunderbird has disappeared. One day it was here, the next it was gone. Only the app is missing, all of the other files are still there in the Thunderbird folder. I don't want to have to set up Thunderbird from scratch as I manage 4 email accounts. What should I do? Is there a way to put the app back in place and have it work with the existing setup files?

Thunderbird has disappeared. One day it was here, the next it was gone. Only the app is missing, all of the other files are still there in the Thunderbird folder. I don't want to have to set up Thunderbird from scratch as I manage 4 email accounts. What should I do? Is there a way to put the app back in place and have it work with the existing setup files?

Solution choisie

If all your 'Profile name' info is still in tact then installing Thunderbird would pick up and use them. There should be a 'Thunderbird' folder containing everything in the 'Roaming' folder.

This is where Profile info is stored: Windows OS C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles\<Profile name>\

Create a backup by copying the 'Thunderbird' folder to an external drive.

Download your prefered language for your OS: https://www.thunderbird.net/en-US/thunderbird/all/


Very odd to have a complete program uninstall. I know a Windows OS reinstall/recovery can uninstall anything that was not part of Microsoft. But it usually creates a 'windows.old' folder for all the User/AppData/'Roaming' folder application data, so allowing you to copy it back into the correct location. Make sure any Thunderbird folder is exempt from AV scans or programs like CCleaner.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Solution choisie

If all your 'Profile name' info is still in tact then installing Thunderbird would pick up and use them. There should be a 'Thunderbird' folder containing everything in the 'Roaming' folder.

This is where Profile info is stored: Windows OS C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles\<Profile name>\

Create a backup by copying the 'Thunderbird' folder to an external drive.

Download your prefered language for your OS: https://www.thunderbird.net/en-US/thunderbird/all/


Very odd to have a complete program uninstall. I know a Windows OS reinstall/recovery can uninstall anything that was not part of Microsoft. But it usually creates a 'windows.old' folder for all the User/AppData/'Roaming' folder application data, so allowing you to copy it back into the correct location. Make sure any Thunderbird folder is exempt from AV scans or programs like CCleaner.