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can't install ad-blocker

  • 5 réponses
  • 1 a ce problème
  • 36 vues
  • Dernière réponse par Refugio

Refugio
Refugio
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Hi,

"Spon unlock" is an anti advertising blocker that specifically prevents advertising on the website of the german magazine "spiegel-online". Unfortunately I can't download this add-on. The Firefox add-on administration does display the program, but always asks me to download Firefox and/or register. What both has already happened.

Hi, "Spon unlock" is an anti advertising blocker that specifically prevents advertising on the website of the german magazine "spiegel-online". Unfortunately I can't download this add-on. The Firefox add-on administration does display the program, but always asks me to download Firefox and/or register. What both has already happened.

Solution choisie

Hello Refugio,

Stab in the dark, but looking at your user agent (that's shown in your system details) I'm thinking that that just might be the problem.

Would you please take a look at this article and see if that will make a difference :

https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

Apart from your user agent being anonymized - it also shows that you need to update Firefox to the latest version, which is 64.0.2

If that's not it, then maybe you'd like to go over this article :

https://support.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes

Does any of this help  ?

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Toutes les réponses (5)

FredMcD
FredMcD
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Please explain the problem in detail. What happens? What is the exact error messages?

What is the link of the add-on you want to download?

McCoy
McCoy
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Solution choisie

Hello Refugio,

Stab in the dark, but looking at your user agent (that's shown in your system details) I'm thinking that that just might be the problem.

Would you please take a look at this article and see if that will make a difference :

https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

Apart from your user agent being anonymized - it also shows that you need to update Firefox to the latest version, which is 64.0.2

If that's not it, then maybe you'd like to go over this article :

https://support.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes

Does any of this help  ?

Refugio
Refugio Auteur de la question
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hi, sorry have been on the road, but the ptoblem still remain i do have the latest firefox version i cleaned the cache, restart etc. but on the addon download site i'am always ask first download firefox as it is not on my system well, thanks a lot for your kind advices -think about going to a computer service and try to fix it with theire help

the-edmeister
the-edmeister
  • Moderator
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Did you fix the User Agent string as McCoy mentioned?

User Agent: Mozilla/5.0 (Windows NT 10.0; rv:63.0) Gecko/20100101 Firefox/63.0 anonymized by Abelssoft 1623918525

That extra added string misidentifies your Firefox version.

Refugio
Refugio Auteur de la question
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yes, finaly it works thanks a lot super support