Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

doc2pdf highjacked my new tabs. When I click on the + to add a tab the new tab is controlled by doc2pdf. Help!

  • 3 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par Kathy256

Kathy256
Kathy256
more options

I was stupid. I wanted an icon and agreed to download a conversion program. The darned think highjacked my new tabs box on the header of each new page and is now using its own search engine, etc. How do I get rid of this thing? It doesn't appear as an application in my application menu, or as an app in the launchpad. Kathy256

I was stupid. I wanted an icon and agreed to download a conversion program. The darned think highjacked my new tabs box on the header of each new page and is now using its own search engine, etc. How do I get rid of this thing? It doesn't appear as an application in my application menu, or as an app in the launchpad. Kathy256

Solution choisie

Hello,

The Refresh feature can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

Lire cette réponse dans son contexte 👍 1

Toutes les réponses (3)

user633449
user633449
more options

Solution choisie

Hello,

The Refresh feature can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

McCoy
McCoy
more options

In addition to the above :

"FromDocToPDF' is a browser hijacker, malware that you will want to get rid of.

See : https://forums.malwarebytes.com/topic/216353-removal-instructions-for-fromdoctopdf/

Go to the Firefox menu (≡) Preferences => Add-ons => Extensions And see if FromDoctoPDF is listed there - if so : remove it.

Next step : run malwarescans.

Further information can be found in this article : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. They all work differently - what one program doesn't pick up, the other might.

Especially for Mac : https://www.malwarebytes.com/mac/

And : https://malwaretips.com/blogs/remove-mac-os-x-virus/

Kathy256
Kathy256 Auteur de la question
more options

This worked even though doc2pdf controlled the screen. Thanks!