Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Since your update, Sunday 9 September 2018 BT Yahoo e-mail link is showing a different address & Firefox says Page is not redirecting properly. Please advise..

  • 3 réponses
  • 1 a ce problème
  • 6 vues
  • Dernière réponse par TheAbacus

more options
This is the address in the address bar: https://guce.yahoo.com/consent?brandType=nonEu&gcrumb=E5PXPyA&done=https%3A%2F%2Fmail.yahoo.com%2Fneo%2Flaunch%3F.src%3Dym%26reason%3Dmyc%26guccounter%3D1#mail and does not bear any relation to the proper link which is: https://mail.yahoo.com/neo/launch?.src=ym&reason=myc#mail.

Solution choisie

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. (Firefox 57 and above) Click the Library button 57 library icon and choose History.
    (Click the menu button New Fx Menu and choose History in older Firefox versions.)
  2. In the History menu, choose "Clear Recent History...".
  3. Under "Time range to clear", select "Everything".
  4. Now, click the arrow next to Details to toggle the Details list active.
  5. From the details list, check Cache and Cookies and uncheck everything else.
  6. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (3)

more options

Solution choisie

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. (Firefox 57 and above) Click the Library button 57 library icon and choose History.
    (Click the menu button New Fx Menu and choose History in older Firefox versions.)
  2. In the History menu, choose "Clear Recent History...".
  3. Under "Time range to clear", select "Everything".
  4. Now, click the arrow next to Details to toggle the Details list active.
  5. From the details list, check Cache and Cookies and uncheck everything else.
  6. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

more options

Since I can get on BT Yahoo in Google Chrome I must assume that it must have something to do with this morning's update as it has worked perfectly well up to now.

more options

After shutting down and restarting everything has now gone back to normal. What's all that about?