Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

after windows 10 update Firefox runs in the background

  • 2 réponses
  • 2 ont ce problème
  • 1 vue
  • Dernière réponse par pbrain

pbrain
pbrain
more options

I have tried various things and in the process deleted my profile, I can't create a new one because I can't open the profile manager, also in the background I think. If I try safe mode I get the pop up message that "user profile is missing" or something like that. I have uninstalled and reinstalled, manually deleted folders as described in various posts, no joy. Help!! I like Firefox and do not like the idea of having to use Microsoft's Edge browser... thanks for any help.. paul.

I have tried various things and in the process deleted my profile, I can't create a new one because I can't open the profile manager, also in the background I think. If I try safe mode I get the pop up message that "user profile is missing" or something like that. I have uninstalled and reinstalled, manually deleted folders as described in various posts, no joy. Help!! I like Firefox and do not like the idea of having to use Microsoft's Edge browser... thanks for any help.. paul.

Solution choisie

Hi Pkshadow, thanks so much for replying, I have sorted it!! I had done everything you said, but was stuck on having no user profile, but I found my backup and restored it and hey presto, it worked!!! Life is strange, delighted to have Firefox back, and a big big thankyou for your help, pbrain.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (2)

Shadow110
Shadow110
more options

HI, please look to see if you have 2 Profile folders, your looking for the oldest dated one that would be your profile before this all started :

Unless you have deleted the folder during you installs something should be there. If there can help you figure it out and maybe save something.

Please uninstall Firefox this way . Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Important : Reinstall with Current Release Firefox 61.0.0 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

pbrain
pbrain Auteur de la question
more options

Solution choisie

Hi Pkshadow, thanks so much for replying, I have sorted it!! I had done everything you said, but was stuck on having no user profile, but I found my backup and restored it and hey presto, it worked!!! Life is strange, delighted to have Firefox back, and a big big thankyou for your help, pbrain.