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I can't get rid of the search enginge Encrypt search. I have followed the steps to Remove, but it keeps coming back and not letting me use Google. Help!

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  • Dernière réponse par Enigma

elainecselby
elainecselby
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I have tried repeatedly, following Firefox's instructions to remove Encrypt search as a search engine. It is terrible! I want google. Even when I select google only Encrypt is used. Please help me get rid of Encrypt forever!

Thanks,

Elaine

I have tried repeatedly, following Firefox's instructions to remove Encrypt search as a search engine. It is terrible! I want google. Even when I select google only Encrypt is used. Please help me get rid of Encrypt forever! Thanks, Elaine

Toutes les réponses (1)

Enigma
Enigma
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Hi Elaine,

Your system details show that the nuisance is installed in  :
Options => Add-ons => Extensions, so , removing it there is the first thing you should do. And look for any other unfamilar or suspicious looking extensions as well. Do the same in Windows Control Panel.

However : most malware will be 'hiding' somewhere , so let's run malware scans (better safe than sorry) :

Further information can be found in this article : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. They all work differently - what one program doesn't pick up, the other might.

Also see : https://www.2-spyware.com/remove-search-encrypt.html