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Using Firefox sometimes crashes my computer

  • 2 réponses
  • 7 ont ce problème
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  • Dernière réponse par PamJM

PamJM
PamJM
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Happens when I play Dark Dimensions, happens sometimes when reading news on Yahoo!. This only happens when I am using the browser - I do not use Internet Explorer, and Firefox is my default browser. This just started happening on 12/9/17. The computer goes black and then reboots. Sometimes a blue screen, but not usually. I have checked Windows Event Viewer and can't make any sense of why this is happening.

Happens when I play Dark Dimensions, happens sometimes when reading news on Yahoo!. This only happens when I am using the browser - I do not use Internet Explorer, and Firefox is my default browser. This just started happening on 12/9/17. The computer goes black and then reboots. Sometimes a blue screen, but not usually. I have checked Windows Event Viewer and can't make any sense of why this is happening.

Solution choisie

Hi. I checked and Firefox is up-to-date with latest version. In the Help/Troubleshooting Information Page/Accessibility section accessibility was set to false, but I still went to Options/Privacy and Security panel/Permissions and the setting to prevent accessibility services from accessing my browser was unchecked, so I checked it and restarted Firefox. Then I went and played Dark Dimensions for 25 minutes and no crash! So I think this fixed it. If it happens again I will try the other suggestions. Thank you!

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Shadow110
Shadow110
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Please update to 57.0.2 if have not done so : https://support.mozilla.org/en-US/kb/update-firefox-latest-version fix is in there.

Check to see if fix worked : Go to the Firefox 3 Bar Menu --> Help ? --> Troubleshooting Information Page and take a look in the Accessibility section if accessibility is set to "true" there. if yes, go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check the setting to Prevent Accessibility Services from accessing your browser. Restart Firefox

If still having issues : You could try this please : Go the Menu then Tools --> Options --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 0 = No Multi-proccesor = slow again. TRY 2 Restart Firefox after making these changes please.

Update Video Card Drivers

Please let us know if this solved your issue or if need further assistance.

PamJM
PamJM Auteur de la question
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Solution choisie

Hi. I checked and Firefox is up-to-date with latest version. In the Help/Troubleshooting Information Page/Accessibility section accessibility was set to false, but I still went to Options/Privacy and Security panel/Permissions and the setting to prevent accessibility services from accessing my browser was unchecked, so I checked it and restarted Firefox. Then I went and played Dark Dimensions for 25 minutes and no crash! So I think this fixed it. If it happens again I will try the other suggestions. Thank you!