Hello! Can you copy and paste "about:crashes" into your URL page. And then copy and paste all the crash report ID's please. This will definitely help! :)

Good morning!

Well that doesn't show any of the recent crashes for some reason. Firefox has been crashing on me every time I open it for about 2-3 weeks now. But here is what you requested anyway. Thanks, Anthony

bp-0f29821a-0645-439b-bc65-ede6b1170811 8/11/2017 9:37 AM a5c18b9c-6a58-4047-85e7-f4ef652ed3af 6/20/2017 4:36 PM e8309abc-0e53-432a-b8dd-ab0ccc1f22f9 4/21/2017 1:02 PM 3028178d-937b-4231-aaf2-d855c0fbfefe 3/6/2017 2:49 PM f25f9070-e2d1-41ed-b8c8-f6fbe0fc13e8 2/28/2017 4:18 PM bp-01c00b8e-3846-4ba4-af3b-f85852170126 1/26/2017 12:08 PM

It seems like a .dll issue Please refer to this solution: https://support.mozilla.org/en-US/questions/977422 On your cooperation only.

I followed those steps, and the crashes are still occurring.

Thanks, Anthony

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Update Firefox to the latest version 55.0.3

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Product Firefox Release Channel release Version 55.0.1

bp-0f29821a-0645-439b-bc65-ede6b1170811 Signature: CAudioClient::FinalRelease

eplgFirefox.dll = ESET

This is for Sumo's Related Bugs 1380775 RESOLVED DUPLICATE WebRTC crash on Duet PCS device

1362764 RESOLVED FIXED Crash in CAudioClient::FinalRelease ++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 50.1.0

bp-01c00b8e-3846-4ba4-af3b-f85852170126 Signature: sigslot::signal2<T>::operator()

Date Processed 2017-01-26 17:08:26

The last report is from January and would not help now.

Update your Eset program. If there is still a problem, disable it.

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Update Firefox to the latest version 55.0.3

Good afternoon,

I have Eset updated, but I don't know that Eset is the problem. That one crash you analyzed was from much earlier in the month before the constant crashes were occurring. But I don't know why none of the recent crashes will show up when I type in "about:crashes" thought. You'll see in the attached JPEG how many crashes are occurring, it's nearly every time I open Firefox.

Thanks, Anthony

That only says there were crashes but gives no information.

Did you update Firefox to 55.0.3 ?

Note: v55 has been giving users problems. Reinstall v54.

https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements

Good morning,

I was finally able to get a recent crash report number. Could you check on this and let me know what this might mean?

bp-46356e95-bc57-4871-8617-963661170905

Thank you for any help you can provide!

Anthony Landino

bp-46356e95-bc57-4871-8617-963661170905 Signature: igdumdim64.dll

eplgFirefox.dll = ESET

igdumdim64.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation

Update ESET. If the problem continues, disable it.

Lately, Firefox has been having problems with graphics drivers.

You can try to disable hardware acceleration in Firefox.

• Options/Preferences -> General: Performance
  remove checkmark: [ ] "Use recommended performance settings"
  "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

• https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

• https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration