Unable to send emails
This is the error message I receive.
An error occurred while sending mail. The mail server responded: 5.3.4 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied;Failed to process message due to a permanent exception with message Cannot submit message. 16.55847:69000000, 17.43559:0000000060010000000000000000000000000000,20.521. Please check the message and try again.
The last time I sent an Email, I had no problem. I know of nothing that changed in the computer.
Toutes les réponses (7)
Please add the troubleshooting information to your post To find the Troubleshooting information:
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Application Basics
Name: Thunderbird
Version: 54.0b3
Build ID: 20170531163242
Update History: Show Update History
Update Channel: beta
User Agent: Mozilla/5.0 (Windows NT 10.0; rv:54.0) Gecko/20100101 Thunderbird/54.0
OS: Windows_NT 10.0
Profile Folder: Open Folder
C:\Users\Calvin G. Lamb\AppData\Roaming\Thunderbird\Profiles\odowcqo7.default (Local drive)
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Performance: about:performance
Registered Service Workers: about:serviceworkers
Multiprocess Windows: 0/0 (Disabled)
Google Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, [email protected], (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: Bobby Lamb <[email protected]>, smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account2:
INCOMING: account2, Local Folders, (none) Local Folders, plain, passwordCleartext
account5:
INCOMING: account5, [email protected], (imap) imap.aol.com:993, SSL, passwordCleartext
OUTGOING: John Lamb <[email protected]>, smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account6:
INCOMING: account6, [email protected], (imap) imap.aol.com:993, SSL, passwordCleartext
OUTGOING: Calvin Lamb <[email protected]>, smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
OUTGOING: Calvin Lamb <[email protected]>, smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, false
OUTGOING: Calvin Lamb <[email protected]>, smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, false
account7:
INCOMING: account7, [email protected], (imap) imap-mail.gmail.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: Calvin Lamb <[email protected]>, smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account8:
INCOMING: account8, [email protected], (pop3) pop.aol.com:995, SSL, passwordCleartext
OUTGOING: Calvin Lamb <[email protected]>, smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports for the Last 3 Days
All Crash Reports
This application has not been configured to display crash reports.
Extensions
Name
Version
Enabled
ID
Graphics
Features
Compositing: Basic
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000801f)
EGL_VERSION: 1.4 (ANGLE 2.1.0.2a250c8a0e15) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 3430 Direct3D9Ex vs_3_0 ps_3_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
WebGL 1 Driver Extensions: GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_frag_depth GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_fence GL_NV_pack_subimage GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic MOZ_debug_get OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL creation failed:
- Error during ANGLE OpenGL init.
- Error during ANGLE OpenGL init.
- Error during ANGLE OpenGL init.
- Error during ANGLE OpenGL init.
- Error during ANGLE OpenGL init.
- Exhausted GL driver caps.
WebGL 2 Driver Version: -
WebGL 2 Driver Extensions: -
WebGL 2 Extensions: -
Audio Backend: wasapi
DirectWrite: true (10.0.14393.0)
GPU #1
Active: Yes
Description: ATI Mobility Radeon HD 3430
Vendor ID: 0x1002
Device ID: 0x95c2
Driver Version: 8.970.100.9001
Driver Date: 1-13-2015
Drivers: aticfx32 aticfx32 atiumdag atidxx32 atiumdva
Subsys ID: 30e9103c
RAM: 256
GPU #2
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: cairo
Decision Log
HW_COMPOSITING: disabled by user: Disabled by pref
D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled
D3D9_COMPOSITING: unavailable by default: Hardware compositing is disabled
DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing
D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disableddisabled by env: D3D11 compositing is disabled
GPU_PROCESS: unavailable by default: Multi-process mode is not enabled
WEBRENDER: unavailable by runtime: Build doesn't include WebRender
Crash Guard Disabled Features
Workarounds
Failure Log
Important Modified Preferences
Name
Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.download.importedFromSqlite: true
dom.apps.reset-permissions: true
extensions.lastAppVersion: 54.0
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.crash-guard.glcontext.appVersion: 45.8.0
gfx.crash-guard.glcontext.deviceID: 0x95c2
gfx.crash-guard.glcontext.driverVersion: 8.970.100.9001
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.glcontext: 2
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1499545494
places.history.expiration.transient_current_max_pages: 122334
plugin.importedState: true
print.printer_EPSON1544B4_(ET-2550_Series).print_bgcolor: false
print.printer_EPSON1544B4_(ET-2550_Series).print_bgimages: false
print.printer_EPSON1544B4_(ET-2550_Series).print_duplex: -437918235
print.printer_EPSON1544B4_(ET-2550_Series).print_edge_bottom: 0
print.printer_EPSON1544B4_(ET-2550_Series).print_edge_left: 0
print.printer_EPSON1544B4_(ET-2550_Series).print_edge_right: 0
print.printer_EPSON1544B4_(ET-2550_Series).print_edge_top: 0
print.printer_EPSON1544B4_(ET-2550_Series).print_evenpages: true
print.printer_EPSON1544B4_(ET-2550_Series).print_footercenter:
print.printer_EPSON1544B4_(ET-2550_
For anti-virus & firewall software I use the following: ZoneAlarm Extreme Security version: 15.1.501.17249 Turning ZA off made no difference.
Thunderbird does work in safe mode but still was not able to send my messages.
Not sure if this will help, but I'd advise using the aol smtp server to send from the aol account (smtp.aol.com on port 465, SSL/TLS, normal password, User name = address part before the @) and to send from the hotmail account on smtp.office365.com, port 587, STARTTLS, normal password, User name = your hotmail address. I think your gmail account will also not send through the outlook.com smtp server.
Originally I was using smtp.aol.com and had to switch. As you suggested, I tried it again on port 465, SSL/TLS has remained always. Attached is the error message it was and again getting. It times out!
You cannot mix and match these. Use each provider's own smtp server; aol with aol, outlook with outlook, gmail with gmail.
Account 1 (and incidentally 2) are OK. All the others use someone else's smtp. Not good.
Thunderbird used to work very well. The solution is to use a different mail app and that is what I intend to do. I see that I am not the only one with unsolvable problems. I will be deleting Thunderbird from my computer. Thanks!