Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox crashes

  • 2 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par cor-el

jdollg
jdollg
more options

Every time I attempt to start Firefox, it crashes and I receive a crash report. Here is the latest crash report ID: Crash ID: bp-49887c73-6ce4-4526-9db3-d28f9217013. Can someone please assist with this?

Every time I attempt to start Firefox, it crashes and I receive a crash report. Here is the latest crash report ID: Crash ID: bp-49887c73-6ce4-4526-9db3-d28f9217013. Can someone please assist with this?

Toutes les réponses (2)

FredMcD
FredMcD
more options

The crash report number is not correct (nothing found).

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The crash report ID you posted is one character too short. 

bp-49887c73-6ce4-4526-9db3-d28f92170131
  • Firefox 51.0.1 Crash Report [@ klsihk.dll@0x4e60 ]

That is a problem with your Kaspersky security software. See if you can find on update for your Kaspersky software or contact Kaspersky for suport.