I keep getting my husband email together with mine ?
I have two account set up; myself and mine husband. On Wednesday, I noticed that when I started thunderbird account, for some reason my husband email account had disappeared. I reset the account by adding the second identity (new account) been that I could not find any of his save email or new email. Once I added his email again, Now I am getting his email and mine and he is getting my email and his. I check all setting but can't find why this is happening. Any suggestion will be greatly appreciated. Thanks
Solution choisie
I see a single comcast account configured. I must therefore assume that whatever is merging your email address and your husbands email address is happening on the comcast server.
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In order to help you, please post here your Thunderbird Troubleshooting Information:
Thunderbird menu: Help: Troubleshooting Information (If you cannot see the Thunderbird menu, press the Alt key or F10 key on your keyboard to show the menu)
Click the "Copy text to clipboard" button. Then paste (Ctrl-V), the text into your response here.
Hi, Mr. Johnson, I have no error message to post. The problem is that when I got to my email I am getting my email and my husband, the same thing happen when he go into he email, he get my email and his. This started happening as of yesterday. I check all the setting and everything looks ok. is there something I can do to solve this? I have two identity one with my name and the other with my husband. When I log into thurnderbird it gives me an window were I click on my name and it takes me to my email.
Thanks for you help............Arelis
I didn't ask for error information, though I would if there was an error.
I asked for the Thunderbird Troubleshooting Information. Please re-read my instructions for how to provide that info.
I asked for it so I can see it's section for "Mail and News Accounts". It has information about the accounts set up in Thunderbird, like their server settings (but no personal information).
I think that your problem may be that while you and your husband have separate e-mail addresses, both e-mail addresses are putting their messages in the same e-mail account.
This are my email setting
Application Basics
Name: Thunderbird Version: 45.7.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.7.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20170124052806 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) mail.comcast.net:995, SSL, passwordCleartext
OUTGOING: , smtp.comcast.net:587, alwaysSTARTTLS, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports
Extensions
ImportExportTools, 3.2.4.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 45.7.0
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: a57e6a35-3cfd-4842-9cff-1cc21334254
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1485397085
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
print.printer_Brother_MFC-L2700DW_series.print_bgcolor: false
print.printer_Brother_MFC-L2700DW_series.print_bgimages: false
print.printer_Brother_MFC-L2700DW_series.print_colorspace:
print.printer_Brother_MFC-L2700DW_series.print_command:
print.printer_Brother_MFC-L2700DW_series.print_downloadfonts: false
print.printer_Brother_MFC-L2700DW_series.print_duplex: -437918235
print.printer_Brother_MFC-L2700DW_series.print_edge_bottom: 0
print.printer_Brother_MFC-L2700DW_series.print_edge_left: 0
print.printer_Brother_MFC-L2700DW_series.print_edge_right: 0
print.printer_Brother_MFC-L2700DW_series.print_edge_top: 0
print.printer_Brother_MFC-L2700DW_series.print_evenpages: true
print.printer_Brother_MFC-L2700DW_series.print_footercenter:
print.printer_Brother_MFC-L2700DW_series.print_footerleft: &PT
print.printer_Brother_MFC-L2700DW_series.print_footerright: &D
print.printer_Brother_MFC-L2700DW_series.print_headercenter:
print.printer_Brother_MFC-L2700DW_series.print_headerleft: &T
print.printer_Brother_MFC-L2700DW_series.print_headerright: &U
print.printer_Brother_MFC-L2700DW_series.print_in_color: true
print.printer_Brother_MFC-L2700DW_series.print_margin_bottom: 0.5
print.printer_Brother_MFC-L2700DW_series.print_margin_left: 0.5
print.printer_Brother_MFC-L2700DW_series.print_margin_right: 0.5
print.printer_Brother_MFC-L2700DW_series.print_margin_top: 0.5
print.printer_Brother_MFC-L2700DW_series.print_oddpages: true
print.printer_Brother_MFC-L2700DW_series.print_orientation: 0
print.printer_Brother_MFC-L2700DW_series.print_page_delay: 50
print.printer_Brother_MFC-L2700DW_series.print_paper_data: 1
print.printer_Brother_MFC-L2700DW_series.print_paper_height: 11.00
print.printer_Brother_MFC-L2700DW_series.print_paper_name:
print.printer_Brother_MFC-L2700DW_series.print_paper_size_type: 0
print.printer_Brother_MFC-L2700DW_series.print_paper_size_unit: 0
print.printer_Brother_MFC-L2700DW_series.print_paper_width: 8.50
print.printer_Brother_MFC-L2700DW_series.print_plex_name:
print.printer_Brother_MFC-L2700DW_series.print_resolution: -437918235
print.printer_Brother_MFC-L2700DW_series.print_resolution_name:
print.printer_Brother_MFC-L2700DW_series.print_reversed: false
print.printer_Brother_MFC-L2700DW_series.print_scaling: 1.00
print.printer_Brother_MFC-L2700DW_series.print_shrink_to_fit: true
print.printer_Brother_MFC-L2700DW_series.print_to_file: false
print.printer_Brother_MFC-L2700DW_series.print_unwriteable_margin_bottom: 0
print.printer_Brother_MFC-L2700DW_series.print_unwriteable_margin_left: 0
print.printer_Brother_MFC-L2700DW_series.print_unwriteable_margin_right: 0
print.printer_Brother_MFC-L2700DW_series.print_unwriteable_margin_top: 0
Graphics
Adapter Description: NVIDIA GeForce GTX 970
Vendor ID: 0x10de
Device ID: 0x13c2
Adapter RAM: 4095
Adapter Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7bb3101ce32915cc\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7bb3101ce32915cc\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7bb3101ce32915cc\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7bb3101ce32915cc\nvwgf2umx C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7bb3101ce32915cc\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7bb3101ce32915cc\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7bb3101ce32915cc\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7bb3101ce32915cc\nvwgf2um
Driver Version: 21.21.13.7619
Driver Date: 12-1-2016
Direct2D Enabled: false
DirectWrite Enabled: false (10.0.14393.351)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 970 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.12
4.12
NSS
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS Util
3.21.3
3.21.3
NSS SSL
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS S/MIME
3.21.3 Basic ECC
3.21.3 Basic ECC
Application Basics
Name: Thunderbird Version: 45.7.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.7.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20170124052806 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) mail.comcast.net:995, SSL, passwordCleartext
OUTGOING: , smtp.comcast.net:587, alwaysSTARTTLS, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports
Extensions
ImportExportTools, 3.2.4.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
Solution choisie
I see a single comcast account configured. I must therefore assume that whatever is merging your email address and your husbands email address is happening on the comcast server.
Great, thanks for your help. I will go and check on the Comcast setting. Once again thank you.......................Arelis