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Can't open google account by clicking the icon in upper right corner :-(

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  • Dernière réponse par cor-el

mellowman66
mellowman66
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Firefox is the browser I'm using and Google is my home page but when I click the account Icon in the upper right corner it does nothing ? I should be able to access my google account info by doing this . Does it have to do with the proxy setting  ? Or how can I correct this ? Thanks for any help !!  :-)

Firefox is the browser I'm using and Google is my home page but when I click the account Icon in the upper right corner it does nothing ? I should be able to access my google account info by doing this . Does it have to do with the proxy setting ? Or how can I correct this ? Thanks for any help !! :-)

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cor-el
cor-el
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window