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unable to mark email as junk

  • 3 réponses
  • 1 a ce problème
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  • Dernière réponse par Zenos

somae
somae
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There is an email that refuses to get marked as junk. I've tried every way to mark it but it still isn't marked. There is no problem for most other emails although there are some that thunderbird hasn't learned to automatically mark although I've marked them each time I get them.

Help appreciated.

There is an email that refuses to get marked as junk. I've tried every way to mark it but it still isn't marked. There is no problem for most other emails although there are some that thunderbird hasn't learned to automatically mark although I've marked them each time I get them. Help appreciated.

Toutes les réponses (3)

user1121639
user1121639
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Has this ever happened before? If this is not an ongoing problem, then just deleting that e-mail will be easier than trying to understand what's going on.

Is it a big e-mail? I ask this because I am interested in viewing the source. If it is small/not long, then: 1. Open the e-mail. 2. Click the "More" button and "View Source" (see snip below). Or just press Ctrl-U. 3. In the window that opens up, select and copy all the text. 4. Paste that text into a reply here. 5. Edit that text to put XXXXXXX in place of your e-mail address, for your privacy.

Modifié le par user1121639

somae
somae Auteur de la question
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I just noticed that there is a padlock symbol next to the date in the header window. Would that cause this? Also, it was an imap yahoo account. I switched it to pop (as recommended by yahoo) and was able to mark it as junk under the pop server. I then deleted the imap account.

Thanks for your help.

Zenos
Zenos
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What happened when you marked it? Nothing at all, or did it go away and come back again shortly thereafter?

The disappearance of the issue with the change to POP suggests to me that the server at Yahoo was part of the problem. For myself, switching to POP would be too drastic a solution.