Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Unexpected re-installation deleted all local folders

  • 3 réponses
  • 5 ont ce problème
  • 2 vues
  • Dernière réponse par Matt

eduardstomp
eduardstomp
more options

For whatever reason Thunderbird closed and it was impossible to open the e-mail program again. After restarting the computer I received a totally new and blank Thunderbird, without any accounts configured. I also lost all my local folders. I want to restore the original settings (e-mail accounts and local folders); how do I do that? I work on Windows 10 and have been using Thunderbird for years without problems.

For whatever reason Thunderbird closed and it was impossible to open the e-mail program again. After restarting the computer I received a totally new and blank Thunderbird, without any accounts configured. I also lost all my local folders. I want to restore the original settings (e-mail accounts and local folders); how do I do that? I work on Windows 10 and have been using Thunderbird for years without problems.

Solution choisie

No the profiles.ini file that points to the profile was damaged, probably by a system crash when it was being updated.

anything that you have done that did not correct the location of the actual profile is likely to come back and bite you when you try and move to a new computer.

This article cover how to use the profile manager to create a new profile, using the old location and restore things. I hope you did something very similar. http://kb.mozillazine.org/Moving_your_profile_folder_-_Thunderbird

Lire cette réponse dans son contexte 👍 1

Toutes les réponses (3)

Zenos
Zenos
more options

Have you done a hard disk check recently? That sounds like a rather drastic loss of data has happened. Both the program and its profile…

eduardstomp
eduardstomp Auteur de la question
more options

Zenos said

Have you done a hard disk check recently? That sounds like a rather drastic loss of data has happened. Both the program and its profile…

I was able to retrieve the local folders, they were still on the harddisk, but the newly installed Thunderbird was using new (not the existing) paths. Manually I was able to redirect the new Thunderbird to the old paths. Nevertheless, I was not able to identify why Thunderbird was re-installed and created new paths, overlooking the old local folders. I also was not able to repair the paths in a way that everything (all e-mailaccounts, all agendas, tasks, local folders) was restored in full. So I have the local folders, it is not a harddisk problem, the problem is that for whatever reason Thunderbird re-installed itself and started from scratch.

Modifié le par eduardstomp

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Solution choisie

No the profiles.ini file that points to the profile was damaged, probably by a system crash when it was being updated.

anything that you have done that did not correct the location of the actual profile is likely to come back and bite you when you try and move to a new computer.

This article cover how to use the profile manager to create a new profile, using the old location and restore things. I hope you did something very similar. http://kb.mozillazine.org/Moving_your_profile_folder_-_Thunderbird