Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Firefox lost my passwords and no longer asks to save them

  • 12 réponses
  • 1 a ce problème
  • 9 vues
  • Dernière réponse par FredMcD

more options

I've updated FF from 48.0.2 to 49.0.2 and all my saved passwords are gone. The "Show passwords" button is blank. FF no longer asks to save my password. Did an uninstall, removed profile and reinstalled. No luck. Key3.db (and others) is not created. If I go back to 48.0.2, everything is fine.

I've updated FF from 48.0.2 to 49.0.2 and all my saved passwords are gone. The "Show passwords" button is blank. FF no longer asks to save my password. Did an uninstall, removed profile and reinstalled. No luck. Key3.db (and others) is not created. If I go back to 48.0.2, everything is fine.

Toutes les réponses (12)

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

more options

That doesn't help. The problem is still there. I don't have a folder Old Firefox. The biggest problem is that it doesn't ask me to save passwords anymore. I also noticed that I can no longer add certificates.

more options

The following screenshot shows the "Show passwords" button being blank.

more options
more options

I've already deleted my profile twice as mentioned before. Anyway, I've created a new profile as suggested, however, that didn't help.

more options

Seems to be caused by nsIPK11Token.initPassword:

more options

That is above me. I've called for more help.

more options

Thank you for your efforts so far.

more options

Hi, Probably a really dumb question,   but: 3-bar menu   >   Options   > Privacy   >   History:   do you have it set to   'Remember History'   ?

more options

Yes, it is set to remember history.

more options

Installed 49.0 and has the same problem. Version 48.0.2 seems the last working on my system.

Anybody?

more options

Keep this for Just In Case; Look for the directory of the version that you want. Install an older version of Firefox {web link} But remember that old versions may have security issues.