We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox crashes

  • 1 réponse
  • 1 a ce problème
  • 11 vues
  • Dernière réponse par philipp

bsilverm1
bsilverm1
more options

I previously filed this crash report:

Crash ID: bp-5b15dee6-ee52-4b5a-a727-2ecd72160913

Every time I start Firefox it crashes. For a second, the safe mode/refresh window opens, but is unusable. Then, immediately I get the crash reporter window. I cannot start Firefox in safe mode. I tried uninstalling and reinstalling, but that did not work. Everything was working fine yesterday. Please help.

Thank you.

I previously filed this crash report: Crash ID: bp-5b15dee6-ee52-4b5a-a727-2ecd72160913 Every time I start Firefox it crashes. For a second, the safe mode/refresh window opens, but is unusable. Then, immediately I get the crash reporter window. I cannot start Firefox in safe mode. I tried uninstalling and reinstalling, but that did not work. Everything was working fine yesterday. Please help. Thank you.

Toutes les réponses (1)

philipp
philipp
  • Moderator
more options

hi bsilverm1, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US