What is your account type - POP or IMAP?

Thanks for your reply, Christ1.

I use POP. My Sent folder has two components. "Local folders" stopped showing anything after 24 Dec; "[email protected]" shows five messages after 24 Dec, tests within the house (other computer, tablet). "Sent" shows both sets but not any other messages I have sent.

I don't know why these two components are in the folder - they don't seem useful.

My Sent folder has two components.

I'm don't think I understand what you mean with 'components'. Can you provide a screenshot? http://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

Thank you Christ1. I am learning new stuff. I attach the screen shots for the sent file and components. Sending now seems erratic - a message seems to have been sent successfully today!

H

From your screenshots you created a complete mess with your folder tree. How did you manage to do that?

Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.

Application Basics

   Name: Thunderbird
   Version: 38.5.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.5.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20151221142744
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) shawmail.gv.shawcable.net:110, plain, passwordCleartext
     OUTGOING: shawmail.gv.shawcable.net:25, plain, none, true
     OUTGOING: shawmail.gv.shawcable.net, plain, none, false
     OUTGOING: shawmail.gv.shawcable.net:25, plain, none, false

 Crash Reports

 Extensions
   Auto Resize Image, 0.13.7, true, [email protected]
   Lightning, 4.0.5, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Theme Font & Size Changer, 43.4, true, {f69e22c7-bc50-414a-9269-0f5c344cd94c}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.zoom.full: true
     extensions.lastAppVersion: 38.5.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 20
     gfx.blacklist.direct2d: 3
     gfx.direct3d.last_used_feature_level_idx: 1
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 08dceb5a-4ccc-47b6-9609-3669106f446
     network.cookie.cookieBehavior: 3
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1451421056
     places.history.expiration.transient_current_max_pages: 52776
     places.history.expiration.transient_optimal_database_size: 85486960
     plugin.importedState: true
     print.print_printer: Brother DCP-7020 USB Printer
     print.printer_Brother_DCP-7020_USB_Printer.print_bgcolor: false
     print.printer_Brother_DCP-7020_USB_Printer.print_bgimages: false
     print.printer_Brother_DCP-7020_USB_Printer.print_colorspace:
     print.printer_Brother_DCP-7020_USB_Printer.print_command:
     print.printer_Brother_DCP-7020_USB_Printer.print_downloadfonts: false
     print.printer_Brother_DCP-7020_USB_Printer.print_duplex: 0
     print.printer_Brother_DCP-7020_USB_Printer.print_edge_bottom: 0
     print.printer_Brother_DCP-7020_USB_Printer.print_edge_left: 0
     print.printer_Brother_DCP-7020_USB_Printer.print_edge_right: 0
     print.printer_Brother_DCP-7020_USB_Printer.print_edge_top: 0
     print.printer_Brother_DCP-7020_USB_Printer.print_evenpages: true
     print.printer_Brother_DCP-7020_USB_Printer.print_footercenter:
     print.printer_Brother_DCP-7020_USB_Printer.print_footerleft: &PT
     print.printer_Brother_DCP-7020_USB_Printer.print_footerright: &D
     print.printer_Brother_DCP-7020_USB_Printer.print_headercenter:
     print.printer_Brother_DCP-7020_USB_Printer.print_headerleft: &T
     print.printer_Brother_DCP-7020_USB_Printer.print_headerright: &U
     print.printer_Brother_DCP-7020_USB_Printer.print_in_color: true
     print.printer_Brother_DCP-7020_USB_Printer.print_margin_bottom: 0.5
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     print.printer_Brother_DCP-7020_USB_Printer.print_margin_right: 0.5
     print.printer_Brother_DCP-7020_USB_Printer.print_margin_top: 0.5
     print.printer_Brother_DCP-7020_USB_Printer.print_oddpages: true
     print.printer_Brother_DCP-7020_USB_Printer.print_orientation: 0
     print.printer_Brother_DCP-7020_USB_Printer.print_page_delay: 50
     print.printer_Brother_DCP-7020_USB_Printer.print_pagedelay: 500
     print.printer_Brother_DCP-7020_USB_Printer.print_paper_data: 1
     print.printer_Brother_DCP-7020_USB_Printer.print_paper_height: 11.00
     print.printer_Brother_DCP-7020_USB_Printer.print_paper_name:
     print.printer_Brother_DCP-7020_USB_Printer.print_paper_size_type: 0
     print.printer_Brother_DCP-7020_USB_Printer.print_paper_size_unit: 0
     print.printer_Brother_DCP-7020_USB_Printer.print_paper_width: 8.50
     print.printer_Brother_DCP-7020_USB_Printer.print_plex_name:
     print.printer_Brother_DCP-7020_USB_Printer.print_resolution: 0
     print.printer_Brother_DCP-7020_USB_Printer.print_resolution_name:
     print.printer_Brother_DCP-7020_USB_Printer.print_reversed: false
     print.printer_Brother_DCP-7020_USB_Printer.print_scaling: 1.00
     print.printer_Brother_DCP-7020_USB_Printer.print_shrink_to_fit: false
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     print.printer_Brother_DCP-7020_USB_Printer.print_unwriteable_margin_bottom: 0
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     print.printer_Brother_DCP-7020_USB_Printer.print_unwriteable_margin_top: 0
     privacy.donottrackheader.enabled: true

 Graphics

     Adapter Description: Intel(R) G41 Express Chipset
     Vendor ID: 0x8086
     Device ID: 0x2e32
     Adapter RAM: Unknown
     Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
     Driver Version: 8.15.10.2302
     Driver Date: 2-11-2011
     Direct2D Enabled: Blocked for your graphics driver version.
     DirectWrite Enabled: false (6.2.9200.17568)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.10
     4.10.10

     NSS
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC

     NSS Util
     3.19.2.1
     3.19.2.1

     NSS SSL
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC

     NSS S/MIME
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC

From the Troubleshooting Information it looks like there are three Outgoing servers. Is there any particular reason for it?

account3: INCOMING: account3, , (pop3) shawmail.gv.shawcable.net:110, plain, passwordCleartext OUTGOING: shawmail.gv.shawcable.net:25, plain, none, true OUTGOING: shawmail.gv.shawcable.net, plain, none, false OUTGOING: shawmail.gv.shawcable.net:25, plain, none, false

None of the Outgoing servers does have authentication configured. Is that what Shaw require? I doubt it. Can you send messages at all?

Thank you Christ1. MOST messages seem to be sent now but often they do not appear in the "Sent" file.

Check your settings: At the top right of the Thunderbird window, click the menu button > Options > Account Settings - Copies & Folders - When sending messages, automatically place a copy in

Which folder is designated as Sent folder?

You may also provide a screenshot of this. http://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

Thank you for your patience.

My mgs to you seem to be sent but do not show in the "sent" folder. I will now try to add the screenshot of "Copies and folders".

It does not show on the preview; I will try again later.

As an aside, you seem to be using Unified Folders view. This groups similar folders together, so you get one composite Inbox, showing you the collected contents of all your Inboxes, with the individual Inboxes shown as children. Sent, Drafts, Trash and Junk are treated similarly.

If that's what you want, then fine. If you want the standard view, then in the menu, try View|Folders|All.

I don't think this affects your Sent messages issue, except that I don't trust Unified Folders view. It often gets message counts wrong and I have a vague suspicion that it doesn't always show you all the messages. The "All" view gets you back to basics.

When I go to folders ALL, under [email protected] there is the Inbox and and Sent. In the Sent file there are some of the msgs sent from 27 Dec to 31 Dec (but not ours). Under UNIFIED, the msgs are combined, i.e., from the last delete to 31 Dec, but again not all (e.g., ours).

Please do not use 'Unified' view for the time being, stick with 'All' view.

but again not all (e.g., ours).

What do you mean with 'ours'?

Please check the location for your shawmail.gv.shawcable.net account and post a screenshot of the result. At the top right of the Thunderbird window, click the menu button > Options > Account Settings > Server Settings - Local Directory

Then right-click the Sent folder in the folder pane - Properties Copy the entire path in the 'Location' field and paste it into your reply.

Are you using any additional alias email addresses for your shawmail.gv.shawcable.net account?

Thank you again - you are very patient. The screenshot of the local directory is attached. I could not copy the Location field to paste. It is:

mailbox:///C:/Users/Owner/AppData/Roaming/Thunderbird/Profile/91tt7bvm.default/Mail/shawmail.gv.shawcable-1.net/Sent

In the folder column, under [email protected] there is Inbox, Sent, and Deleted. In Sent there are only messages from 27 Dec (none of my replies to you are shown - these are the "ours" that I referred to in the previous reply).

Under Local folders, there are only messages up to 24 Dec.

Best wishes,

H

Better, but we need to see the same window when the hgstead@shaw.ca account is selected.

The screenshot of the local directory is attached.

I was looking for the 'Local Directory' information of your shaw.ca account, Try again: https://support.mozilla.org/en-US/questions/1101312#answer-825627 Make sure the actual directory is visible, you may need to scroll to the right. Or copy the 'Local Directory' information and paste it into your reply.

In Sent there are only messages from 27 Dec (none of my replies to you are shown - these are the "ours" that I referred to in the previous reply).

This is a web forum, and you post via browser, not via email. In other words, there are no sent messages to this forum. I'm wondering if there are any 'missing' messages at all.

Sorry, did not realize the difference between browser replies and email replies (I should stick to my quill pen).

The local directory - which I do not seem to be able to copy and paste - is

C:\Users\Owner\AppData\Roaming\Thunderbird\Profiles\91tt7bvm.default\Mail\shawmail.gv.shawcable-1.net

Perhaps the only missing messages are those between 24 and 27 Dec. To check if Sent is now working properly, I will send more and ask for replies.

OK, good, that folder is in your profile. We don't need you go off looking for it.

Did you replace your own name by "Owner"? Or is that really the user account being used?

Owner was probably put there when Thunderbird was originally installed. No one else uses this computer.

To check if Sent is now working properly, I will send more and ask for replies.

Please confirm sending messages works, as well as copying to the Sent folder. Messages should get copied to Sent. Messages should neither get copied to Sent/[email protected] nor to Sent/Local Folders.

How Sent/[email protected] and Sent/Local Folders have been created in the first place is beyond me, that's something you'd need to explain.

Your folder pane is still a complete mess, but you may address that in a separate topic. Or just leave it as it is as long as it doesn't bother you.