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Videos (e.g., at http://www.ctvnews.ca/video?playlistId=1.2670149) won't play in Firefox (although it plays in Chrome) as of @November 2015.

  • 2 réponses
  • 3 ont ce problème
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  • Dernière réponse par user1284393

user1284393
user1284393
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The loading circle circles, then stops. The page/video remains black and inert. When I check the plugin updates, I'm notified that "Adobe Reader - Adobe PDF Plug-In For Firefox and Netscape outdated 15.9.20069.28170 - Orange Update Now". I update, but for some reason it's just not sticking. I get the same response each time. I've updated Flash Player several times; attempted to uninstall and reinstall, but my uninstall window doesn't actually seem to want to uninstall this program. I've restarted Firefox in Safe Mode, but gotten the same result -- black, inert video windows.

The loading circle circles, then stops. The page/video remains black and inert. When I check the plugin updates, I'm notified that "Adobe Reader - Adobe PDF Plug-In For Firefox and Netscape outdated 15.9.20069.28170 - Orange Update Now". I update, but for some reason it's just not sticking. I get the same response each time. I've updated Flash Player several times; attempted to uninstall and reinstall, but my uninstall window doesn't actually seem to want to uninstall this program. I've restarted Firefox in Safe Mode, but gotten the same result -- black, inert video windows.

Toutes les réponses (2)

alex_mayorga
alex_mayorga
  • Moderator
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Crashes or other problems with certain multimedia content in Firefox (such as Flash videos, animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

Please tell us if this helped!

user1284393
user1284393 Auteur de la question
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Thank you for responding, Alex. I'd already been through those options a number of times. I apologize for not making that clearer. :)