Firefox crashes repeatedly -- fresh install on Windows 10
I got a new computer with Windows 10 and installed Firefox 40.0.2. Even with this fresh install, I've been experiencing a very frustrating number of crashes.
I can consistently trigger a crash by trying to inspect an element or by trying to install Firebug.
To resolve the issue I have tried:
- making sure that Adobe Flash/Shockwave is disabled - disabling the NoScript add-on - opening Firefox with a new, fresh profile (even though I did not import a profile from my old Windows 7 machine so the profile should have already been pretty "fresh")
Here are my crash reports for the last 1/2 hour: https://crash-stats.mozilla.com/report/index/bp-cc02b456-7a7a-4386-b30f-014422150823 https://crash-stats.mozilla.com/report/index/bp-c25dbcb8-489a-4870-9a85-626c22150823 https://crash-stats.mozilla.com/report/index/bp-ce261672-72f5-484b-a3e4-0380c2150823 https://crash-stats.mozilla.com/report/index/bp-085e4118-2160-4f8e-9f2d-43e402150823 https://crash-stats.mozilla.com/report/index/bp-8cbef911-fb77-4c4f-b3a8-316d92150823
Firefox has long been my default browser but I'm worried I'll need to abandon it! Any help would be greatly appreciated.
Solution choisie
Separate Issue; Your System Details shows;
Installed Plug-ins
Adobe PDF Plug-In For Firefox and Netscape 15.8.20082
Adobe PDF Plug-In For Firefox and Netscape 10.1.15
Having more than one version of a program may cause issues.
You must remove the older programs. Then get the current full installer.
The crash report flagged these programs;
atiuxpag.dll = Advanced Micro Devices
atidxx32.dll = Advanced Micro Devices = Radeon DirectX
IPSEng32.dll = Symantec Intrusion Detection
IPSLdr32.dll = Symantec Intrusion Detection +++++++++++++++++++++++++++++++++++++++ This is for Sumo's Related Bugs
1189266 NEW --- crashes in atidxx32.dll/atidxx64.dll (more prevalent in windows 10)
check this:
- see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
Lire cette réponse dans son contexte 👍 1Toutes les réponses (4)
Solution choisie
Separate Issue; Your System Details shows;
Installed Plug-ins
Adobe PDF Plug-In For Firefox and Netscape 15.8.20082
Adobe PDF Plug-In For Firefox and Netscape 10.1.15
Having more than one version of a program may cause issues.
You must remove the older programs. Then get the current full installer.
The crash report flagged these programs;
atiuxpag.dll = Advanced Micro Devices
atidxx32.dll = Advanced Micro Devices = Radeon DirectX
IPSEng32.dll = Symantec Intrusion Detection
IPSLdr32.dll = Symantec Intrusion Detection +++++++++++++++++++++++++++++++++++++++ This is for Sumo's Related Bugs
1189266 NEW --- crashes in atidxx32.dll/atidxx64.dll (more prevalent in windows 10)
check this:
- see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
Thanks for your detailed reply.
I have updated my graphic driver but will have to wait a day to report back on that since it says it will take a day for FF to recognize the new driver (and I so far can't open the Browser Console to try the workaround without FF crashing).
Regarding the Flash plugin, I don't have that enabled. It's set to Ask to Activate. Since it's not enabled (and I don't plan to enable it), do I need to worry about protected mode and hardware acceleration?
For the 2 PDF plugins, I use Acrobat Pro 10 for work but FF prompted me to install Acrobat Reader DC to update to the latest version of the FF plugin which is how I ended up with both.
Both PDF plugins are set to Ask to Activate. Since I can't uninstall Acrobat Pro 10, should I remove Reader DC and live with the older plugin?
Or I could set the older plugin to Never Activate and keep the newer one as Ask to Activate?
Just an update -- updating my video driver did not solve the problem but turning off hardware acceleration and disabling WebGL (per this link: https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration) seems to have resolved the problem. Thanks for the suggestion!
Hello,
I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.
Thank you for contacting Mozilla Support.