It seems I cannot use Sky Go even if I use Firefox. The only one that works is IE 11.
I was using Google Chrome, but it seems they do not support Silverlight which Sky Go use. I was told that Firefox would work. It doesn't. The only one that works is Internet Explorer 11, which is very slooow. Why can't I use Firefox to view Sky Go?
Solution choisie
Please post a public link for us to look at.
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences<Enter> in the address bar.
- Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Then restart.
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Can you give us a public web address for us to look at?
And what do you mean by not working? Please be specific.
My Sky homepage. If I want to watch cricket say, it come up with ' sky go unavailable at this present moment'. If I log on to my IE 11, sky go works Ok. I have the Silverlight add-on or plug-in whatever you call it. Still no joy in Firefox.
Solution choisie
Please post a public link for us to look at.
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences<Enter> in the address bar.
- Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Then restart.