cant create email account but can with windows live mail
I have an email account that thunderbird just wont create I have contacted my isp and have all the settings correct but everytime i get a message saying. Thunderbird failed to find the settings for your email account. but on my other email account with charter thunderbird set it up just fine. but when i used the settings to set up the email account in windows live mail it worked. My isp told me its a problem with thrunderbird. can someone help me please.
Solution choisie
Not a problem with Thunderbird, a problem with your anti virus blocking Thunderbird from accessing the internet.
the configuration for charter is here https://autoconfig.thunderbird.net/v1.1/charter.net
If Thunderbird can not find it, it is because it can not connect.
Check the firewall component of the anri virus and make sure Thunderbird has full access to the internet.
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Solution choisie
Not a problem with Thunderbird, a problem with your anti virus blocking Thunderbird from accessing the internet.
the configuration for charter is here https://autoconfig.thunderbird.net/v1.1/charter.net
If Thunderbird can not find it, it is because it can not connect.
Check the firewall component of the anri virus and make sure Thunderbird has full access to the internet.
i disabled my anti virus. Thunderbird created the charter email account but not my other account (atcjet.net)