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When I try to use Firefox Browser on my Samsung Note 3, the screen comes up white after the orange bar runs across the top. It worked yesterday.

Taunyana
Taunyana
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March, 9th, 2015 -- My Samsung Note 3 is on AT&T wireless, but I Have Xfinity wi-fi at home. Firefox browser worked yesterday & last night. Today when I search it comes up with a blank white screen after the orange bar runs across the top & never loads anything (words or pictures). When I open the tabs in the side bar, it shows the pictures for them, but still only loads a white page after clicking actual link. It will not sync the last few saved bookmarks with my computer. I made sure that I have the latest android version installed, but It still does this even after uninstalling & re-installing & restarting the phone. AT&T had an update a couple of days ago & I've already talked with their tech support with no resolution. I don't know if there is conflict with AT&T's update & current Android Firefox browser. Please Fix, thank you.

March, 9th, 2015 -- My Samsung Note 3 is on AT&T wireless, but I Have Xfinity wi-fi at home. Firefox browser worked yesterday & last night. Today when I search it comes up with a blank white screen after the orange bar runs across the top & never loads anything (words or pictures). When I open the tabs in the side bar, it shows the pictures for them, but still only loads a white page after clicking actual link. It will not sync the last few saved bookmarks with my computer. I made sure that I have the latest android version installed, but It still does this even after uninstalling & re-installing & restarting the phone. AT&T had an update a couple of days ago & I've already talked with their tech support with no resolution. I don't know if there is conflict with AT&T's update & current Android Firefox browser. Please Fix, thank you.

Toutes les réponses (3)

crislevin
crislevin
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does it have the same problem with both wifi and network data connections?

Taunyana
Taunyana Auteur de la question
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Yes, it does the same thing whether on wi-fi or 4G.

Roland Tanglao
Roland Tanglao
  • Moderator
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Hi twsanchez

Please post a screenshot. Also please try un-installing all Firefox for Android add-ons in Firefox Menu | Tools | Addons.: https://support.mozilla.org/en-US/kb/uninstall-firefox-android-add-ons

Let us know if that helps ! Thanks!

..Roland