Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox crashes

  • 2 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par jlovejoy

jlovejoy
jlovejoy
more options

Firefox crashes each time it is opened. The crash is immediate, after the home page opens. I am unable to get onto the page in any manner, even in safe mode. I have deleted and reloaded the browser, and updated all plugins. The last reported crash ID was- Crash ID: bp-a018c617-60ac-43d8-9389-f7abd2150301. Can you provide any assistance to resolve this issue. Thanks.

Firefox crashes each time it is opened. The crash is immediate, after the home page opens. I am unable to get onto the page in any manner, even in safe mode. I have deleted and reloaded the browser, and updated all plugins. The last reported crash ID was- Crash ID: bp-a018c617-60ac-43d8-9389-f7abd2150301. Can you provide any assistance to resolve this issue. Thanks.

Toutes les réponses (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for corrupted and duplicate fonts and other font issues:

You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.

jlovejoy
jlovejoy Auteur de la question
more options

Already have been to the lab, couldn't find a font problem. Have tried to start firefox in safe mode, still crashes immediately after start page is open.