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My Sync is not working. It failed to retrieve data from my account.

  • 1 réponse
  • 2 ont ce problème
  • 15 vues
  • Dernière réponse par guigs

mahabubakram
mahabubakram
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Few days ago I have installed the Firefox version 35.0. And my sync account was named [email protected] . But after I installed this version I had previous version 30.0 or 32.0 . And in those versions my sync account was [email protected]. But now after the installation of version 35.0 I did not find anything in my bookmarks. It seems like I had nothing synced. But I know I have always synced and I am sure about this. I had so many important research and project links in the bookmarks. Please can you retrieve the bookmark list of my sync account. I am in a real misery right now. Please retrieve my synced datas as soon as possible.

Few days ago I have installed the Firefox version 35.0. And my sync account was named [email protected] . But after I installed this version I had previous version 30.0 or 32.0 . And in those versions my sync account was [email protected]. But now after the installation of version 35.0 I did not find anything in my bookmarks. It seems like I had nothing synced. But I know I have always synced and I am sure about this. I had so many important research and project links in the bookmarks. Please can you retrieve the bookmark list of my sync account. I am in a real misery right now. Please retrieve my synced datas as soon as possible.

Toutes les réponses (1)

guigs
guigs
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Hi mahabubakram, Thank you for your question. I understand that you were on version 30 and after updating to 32 and 35 the sync data is not there. Let's try to find it.

  • Did you sign up for the new version of sync ever at accounts.firefox.com? This would mean you are on the new sync.
  • Did you previously pair a device? If so, you might have the data on the old account and will need to sign in at accounts.mozilla.com to sync the old data.

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