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Kaspersky save banking module causes Firefox to crash; in Internet Explorer no problem

Joris1
Joris1
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Problem relates to combination of Pc Win 8.1, using Firefox 34, Kaspersky Internet Security 2015 and Rabo Internet banking. When I use Internet Explorer, utilise the KIS Save Banking Module and log in to the Rabo site, all goes well. When I do the same with Firefox, the browser opens a save window and waits for Rabo to connect. This goes on endless and the Firefox window gives "does not react". The only way of continueing is closing Firefox and start all over again. When I switch of the Save Banking module there is also no problem i.e. that the https site of Rabo works as normal. In earlier releases of KIS the problem never occurred. Rabo technicians say, that there is no problem with their certificate (which indeed seems not the problem). Kaspersky says that Firefox updates so quickly, that development of compatible add-ons is difficult. What do I wrong?

Problem relates to combination of Pc Win 8.1, using Firefox 34, Kaspersky Internet Security 2015 and Rabo Internet banking. When I use Internet Explorer, utilise the KIS Save Banking Module and log in to the Rabo site, all goes well. When I do the same with Firefox, the browser opens a save window and waits for Rabo to connect. This goes on endless and the Firefox window gives "does not react". The only way of continueing is closing Firefox and start all over again. When I switch of the Save Banking module there is also no problem i.e. that the https site of Rabo works as normal. In earlier releases of KIS the problem never occurred. Rabo technicians say, that there is no problem with their certificate (which indeed seems not the problem). Kaspersky says that Firefox updates so quickly, that development of compatible add-ons is difficult. What do I wrong?

Toutes les réponses (2)

FredMcD
FredMcD
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Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

the-edmeister
the-edmeister
  • Moderator
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Kaspersky says that Firefox updates so quickly, that development of compatible add-ons is difficult.

This Rapid Release schedule has been in effect for well over 3 years now [started with Firefox 5.0 on June 21, 2011] - so it's not "new".

Ask Kaspersky why they even offer add-ons for Firefox if they can't keep up with Firefox updates. FWIW, Chrome is on the same type of 6 week update routine that Mozilla uses, but with Chrome their updates are hidden and can install an update without Chrome even being open. Their "updater" runs whenever the PC is running; unlike Firefox which "looks for" updates while Firefox is running.

Also, Norton / Symantec along with AVG are able to keep up with the Firefox Rapid Release schedule, and Roboform is fairly consistent; ask Kaspersky why "they" say and prove they are unable to keep up?

IMO, they're selling a product with features that they have no intention of keeping updated properly or in a timely manner. And I wonder how the US boycott of their home country's economy might be impacting their updates. http://en.wikipedia.org/wiki/Kaspersky_Lab