Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Firefox bookmarks/toolbar deleted after software update for Microsoft

  • 2 réponses
  • 4 ont ce problème
  • 2 vues
  • Dernière réponse par rubyhorse

more options

Firefox bookmarks and toolbar were deleted after a software update from my mac computer - an update from Microsoft - affecting word & firefox. The restore function within the bookmark section does not work - it shows the back ups but then states "unable to process the backup file"

Firefox bookmarks and toolbar were deleted after a software update from my mac computer - an update from Microsoft - affecting word & firefox. The restore function within the bookmark section does not work - it shows the back ups but then states "unable to process the backup file"

Solution choisie

You can check for problems with the places.sqlite database file in the Firefox profile folder.


You can use this button to go to the currently used Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
Lire cette réponse dans son contexte 👍 1

Toutes les réponses (2)

more options

Solution choisie

You can check for problems with the places.sqlite database file in the Firefox profile folder.


You can use this button to go to the currently used Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
more options

THANK YOU! Got my bookmarks back - very much appreciate the solution info.