Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox crashes on startup

  • 2 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par Riyad Arefin

uhaperr
uhaperr
more options

It seems like firefox would crash several times a month for the past year, but i couldn't id the cause of it. Perhaps too many tabs opened with a couple youtube videos? Anyways last night it crashed again and i went thru the usual routine of clicking the 2 windows that pop-up, crash reporter and the send crash report. Only this time i clicked on the background window (crash reporter) instead of the window on top of it (send crash report). I mention this b/c its the only thing I did different from the other times firefox has crashed, only this time firefox doesn't launch.

I've tried some the recommend steps, but: can't open Firefox because it crashes at startup even in Safe Mode scanned for viruses and spyware

Systm: Windows xp Pro service pack 3

Crash ID: bp-465d51c6-2aa1-433c-96f8-bfd1a2140920 Crash ID: bp-35b35f98-6380-454e-86ba-ce06e2140920

Thank you for help

It seems like firefox would crash several times a month for the past year, but i couldn't id the cause of it. Perhaps too many tabs opened with a couple youtube videos? Anyways last night it crashed again and i went thru the usual routine of clicking the 2 windows that pop-up, crash reporter and the send crash report. Only this time i clicked on the background window (crash reporter) instead of the window on top of it (send crash report). I mention this b/c its the only thing I did different from the other times firefox has crashed, only this time firefox doesn't launch. I've tried some the recommend steps, but: can't open Firefox because it crashes at startup even in Safe Mode scanned for viruses and spyware Systm: Windows xp Pro service pack 3 Crash ID: bp-465d51c6-2aa1-433c-96f8-bfd1a2140920 Crash ID: bp-35b35f98-6380-454e-86ba-ce06e2140920 Thank you for help

Solution choisie

Try resetting your firefox . https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (2)

Riyad Arefin
Riyad Arefin
more options

Solution choisie

Try resetting your firefox . https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

Modifié le par Riyad Arefin

Riyad Arefin
Riyad Arefin
more options

Your computer maybe under malware attack . https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware