An unwanted JPG image of handwashing came into my address bar?
I had not been looking for anything to do with health or handwashing. It was as if I had asked a question about preventing the flu??. I had just finished reapplying for California lifeline service on my telephone and had done it online. I then went back to my Web mail page & sent a message to Zoom panel whom I have done surveys for sev. years about why I hadn't been getting any surveys lately. I had just bfinished this when on my address bar a new address?? came up "1402.jpg(JPG IMAGE,425x338 pixels). When I clicked on it--itwas a picture of someone washing their hands vigorously--like in a medical illustration!. This had nothing to do with anything I had done all day??!! I tried to get rid of it--but to no avail.
Solution choisie
If this image is open in a tab, you should be able to close it the way you close other tabs (for example, Ctrl+w).
If this image now appears on one of your toolbars, there are a couple possible ways that might occur:
(1) Is it a bookmarked site? If so, you can right-click the icon and choose Delete from the menu.
(2) Is it an add-on button? You can check whether you have any unrecognized or unneeded extensions on the Add-ons page. Either:
- Ctrl+Shift+a
- "3-bar" menu button (or Tools menu) > Add-ons
In the left column, click Extensions. Then, if in doubt, disable.
Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.
Any progress in eliminating the unwanted image?
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Solution choisie
If this image is open in a tab, you should be able to close it the way you close other tabs (for example, Ctrl+w).
If this image now appears on one of your toolbars, there are a couple possible ways that might occur:
(1) Is it a bookmarked site? If so, you can right-click the icon and choose Delete from the menu.
(2) Is it an add-on button? You can check whether you have any unrecognized or unneeded extensions on the Add-ons page. Either:
- Ctrl+Shift+a
- "3-bar" menu button (or Tools menu) > Add-ons
In the left column, click Extensions. Then, if in doubt, disable.
Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.
Any progress in eliminating the unwanted image?
You can check if this image isn't set as the home page or the new tab page if that is when you get it.
You can use the SearchReset extension to reset some preferences to the default values.
Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).
Thank you for your help-jscher2000.... I didn't see this right away as I've had many problems in last few days & couldn't get around to replying to you... It's still a mystery to me. I don't know a lot about computers, and don't even use all the possible "tools" I could. I didn't have a tab open that I remember, unless I pushed something accidentally. I also don't have any visible toolbars as I don't really know how to use them except for file,bookmarks &Help. It was not a Bookmarked site. Am really not sure if it was an unneeded or unrecognized extension on the Add-on page(which I don't believe I use. It could have been an extension?? or something connected with a restart on Firefox. It went away when I pushed the back arrows & deleted the image several times! [email protected]