Firefox is constantly freezing and becoming unresponsive. Please help me fix this.
{
"application": {
"name": "Firefox",
"version": "30.0",
"userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0",
"supportURL": "https://support.mozilla.org/1/firefox/30.0/WINNT/en-US/"
},
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"browser.startup.homepage_override.mstone": "ignore",
"browser.startup.homepage": "https://www.google.com",
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"gfx.direct3d.last_used_feature_level_idx": 0,
"gfx.direct3d.prefer_10_1": true,
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"places.history.expiration.transient_current_max_pages": 104673,
"plugin.importedState": true,
"plugin.disable_full_page_plugin_for_types": "application/pdf,application/vnd.adobe.xfdf,application/vnd.fdf",
"plugins.notifyMissingFlash": false,
"privacy.sanitize.migrateFx3Prefs": true,
"storage.vacuum.last.places.sqlite": 1405604988,
"storage.vacuum.last.index": 1
},
"graphics": {
"numTotalWindows": 9,
"numAcceleratedWindows": 7,
"windowLayerManagerType": "Direct3D 10",
"windowLayerManagerRemote": false,
"adapterDescription": "Intel(R) HD Graphics 3000",
"adapterVendorID": "0x8086",
"adapterDeviceID": "0x0116",
"adapterRAM": "Unknown",
"adapterDrivers": "igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32",
"driverVersion": "9.17.10.3040",
"driverDate": "2-22-2013",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": true,
"directWriteEnabled": true,
"directWriteVersion": "6.2.9200.16571",
"clearTypeParameters": "Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ",
"webglRenderer": "Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D9Ex vs_3_0 ps_3_0)",
"info": {
"AzureCanvasBackend": "direct2d",
"AzureSkiaAccelerated": 0,
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "direct2d"
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.10.6",
"version": "4.10.6"
},
"NSS": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.16",
"version": "3.16"
},
"NSSSSL": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
}
},
"userJS": {
"exists": false
},
"extensions": [
{
"name": "AmazonSmile 1Button for Firefox",
"version": "1.0",
"isActive": true,
"id": "[email protected]"
},
{
"name": "iCloud Bookmarks",
"version": "1.2.12",
"isActive": true,
"id": "[email protected]"
},
{
"name": "Troubleshooter",
"version": "1.1a",
"isActive": true,
"id": "[email protected]"
},
{
"name": "Xmarks",
"version": "4.3.3",
"isActive": true,
"id": "[email protected]"
},
{
"name": "Adobe Acrobat - Create PDF",
"version": "1.2",
"isActive": false,
"id": "[email protected]"
}
]
}
{
"application": {
"name": "Firefox",
"version": "30.0",
"userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0",
"supportURL": "https://support.mozilla.org/1/firefox/30.0/WINNT/en-US/"
},
"crashes": {
"submitted": [],
"pending": 0
},
"modifiedPreferences": {
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.disk.smart_size_cached_value": 358400,
"browser.link.open_newwindow": 2,
"browser.places.smartBookmarksVersion": 7,
"browser.sessionstore.upgradeBackup.latestBuildID": "20140605174243",
"browser.startup.homepage_override.mstone": "ignore",
"browser.startup.homepage": "https://www.google.com",
"browser.zoom.full": false,
"dom.disable_open_during_load": false,
"dom.mozApps.used": true,
"extensions.lastAppVersion": "30.0",
"font.name.serif.x-western": "Arial",
"font.internaluseonly.changed": false,
"gfx.direct3d.last_used_feature_level_idx": 0,
"gfx.direct3d.prefer_10_1": true,
"network.cookie.prefsMigrated": true,
"places.database.lastMaintenance": 1406733798,
"places.history.expiration.transient_current_max_pages": 104673,
"plugin.importedState": true,
"plugin.disable_full_page_plugin_for_types": "application/pdf,application/vnd.adobe.xfdf,application/vnd.fdf",
"plugins.notifyMissingFlash": false,
"privacy.sanitize.migrateFx3Prefs": true,
"storage.vacuum.last.places.sqlite": 1405604988,
"storage.vacuum.last.index": 1
},
"graphics": {
"numTotalWindows": 9,
"numAcceleratedWindows": 7,
"windowLayerManagerType": "Direct3D 10",
"windowLayerManagerRemote": false,
"adapterDescription": "Intel(R) HD Graphics 3000",
"adapterVendorID": "0x8086",
"adapterDeviceID": "0x0116",
"adapterRAM": "Unknown",
"adapterDrivers": "igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32",
"driverVersion": "9.17.10.3040",
"driverDate": "2-22-2013",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": true,
"directWriteEnabled": true,
"directWriteVersion": "6.2.9200.16571",
"clearTypeParameters": "Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ",
"webglRenderer": "Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D9Ex vs_3_0 ps_3_0)",
"info": {
"AzureCanvasBackend": "direct2d",
"AzureSkiaAccelerated": 0,
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "direct2d"
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.10.6",
"version": "4.10.6"
},
"NSS": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.16",
"version": "3.16"
},
"NSSSSL": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
}
},
"userJS": {
"exists": false
},
"extensions": [
{
"name": "AmazonSmile 1Button for Firefox",
"version": "1.0",
"isActive": true,
"id": "[email protected]"
},
{
"name": "iCloud Bookmarks",
"version": "1.2.12",
"isActive": true,
"id": "[email protected]"
},
{
"name": "Troubleshooter",
"version": "1.1a",
"isActive": true,
"id": "[email protected]"
},
{
"name": "Xmarks",
"version": "4.3.3",
"isActive": true,
"id": "[email protected]"
},
{
"name": "Adobe Acrobat - Create PDF",
"version": "1.2",
"isActive": false,
"id": "[email protected]"
}
]
}
Toutes les réponses (2)
Start Firefox in Safe Mode to Troubleshoot the issue and to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
Update your Shockwave Flash v14. http://get.adobe.com/shockwave/ The link for Flash Player is: http://get.adobe.com/flashplayer/