Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information

This is what the troubleshooting info gives me now with the Lightning add on disabled. Not sure if that is what is necessary though, so I'll try to make a log with the add on enabled next. Hopefully that will be possible since TB isn't accesible with Lightning on.

It is in Dutch though, I hope that won't be too much of a problem?

Toepassingsbasics Naam Thunderbird Versie 24.6.0 Useragent Mozilla/5.0 (Windows NT 6.3; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.6.0 Profielmap (Lokaal station) Build-ID van de toepassing 20140610001341 Ingeschakelde plug-ins about:plugins Buildconfiguratie about:buildconfig Crashrapporten about:crashes Geheugengebruik about:memory E-mail- en nieuwsaccounts ID Inkomende server Uitgaande servers Naam Verbindingsbeveiliging Authenticatiemethode Naam Verbindingsbeveiliging Authenticatiemethode Standaard? account1 (imap) imap.googlemail.com:993 SSL passwordCleartext smtp.googlemail.com:465 SSL passwordCleartext true smtp.googlemail.com:465 SSL passwordCleartext false smtp.googlemail.com:465 SSL passwordCleartext false account2 (none) Local Folders plain passwordCleartext Extensies Naam Versie Ingeschakeld ID Addressbooks Synchronizer 1.1.2 true [email protected] AddressBookTab 1.5 true [email protected] CategoryManager 1.57 true [email protected] Flat Folder Tree 1.1.2 true [email protected] Google Tasks Sync 0.5.1 true [email protected] Identity Chooser 1.8.5 true [email protected] Inverse SOGo Connector 24.0.4 true [email protected] MagicSLR 3.9.1 true {6e071e83-d8d6-8ca9-6129-eb8e8144596f} PrintingTools 1.2.4 true {5e9999c2-ba1d-44b6-bcee-5b30ce37d3b0} Provider voor Google Agenda 0.25 true {a62ef8ec-5fdc-40c2-873c-223b8a6925cc} Select Addressbook Text 1.5 true [email protected] ThunderCal 1.1 true [email protected] Duplicate Contact Manager 0.9.2 false {b4447f60-db9c-11da-a94d-0800200c9a66} Lightning 2.6.6 false {e2fda1a4-762b-4020-b5ad-a41df1933103} Lightning Calendar Tabs 1.3 false [email protected] Lightning Nightly Updater (Unofficial) 0.11.110714 false lightning-nightly-updater@olive LightningButton 1.5.3 false [email protected] Manually Sort Folders 1.1 false [email protected] MoreFunctionsForAddressBook 0.6.10 false {3e17310d-82e8-4a43-bd2f-7c3055bfe589} OutlookAlike 0.3.0.8 false [email protected] ThunderSync 2.1 false [email protected] Xpunge 0.6 false {786abda0-fd14-d247-bf69-38b2fc18491b} Year View 0.4.1 false [email protected]

And part II of the log:

Belangrijke aangepaste voorkeuren

Naam Waarde accessibility.sendtocategory.toaddress xxxxxx browser.cache.disk.capacity 1048576 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.disk.smart_size_cached_value 358400 browser.display.foreground_color #663366 extensions.checkCompatibility.10.0 false extensions.checkCompatibility.11.0 false extensions.checkCompatibility.12.0 true extensions.checkCompatibility.9.0 false extensions.checkCompatibility.nightly true extensions.lastAppVersion 24.6.0 font.internaluseonly.changed false font.minimum-size.x-western 12 font.name.monospace.el Consolas font.name.monospace.tr Consolas font.name.monospace.x-baltic Consolas font.name.monospace.x-central-euro Consolas font.name.monospace.x-cyrillic Consolas font.name.monospace.x-unicode Consolas font.name.monospace.x-western Trebuchet MS font.name.sans-serif.el Calibri font.name.sans-serif.tr Calibri font.name.sans-serif.x-baltic Calibri font.name.sans-serif.x-central-euro Calibri font.name.sans-serif.x-cyrillic Calibri font.name.sans-serif.x-unicode Calibri font.name.sans-serif.x-western Trebuchet MS font.name.serif.el Cambria font.name.serif.tr Cambria font.name.serif.x-baltic Cambria font.name.serif.x-central-euro Cambria font.name.serif.x-cyrillic Cambria font.name.serif.x-unicode Cambria font.name.serif.x-western Trebuchet MS font.size.fixed.el 14 font.size.fixed.tr 14 font.size.fixed.x-baltic 14 font.size.fixed.x-central-euro 14 font.size.fixed.x-cyrillic 14 font.size.fixed.x-unicode 14 font.size.fixed.x-western 12 font.size.variable.el 17 font.size.variable.tr 17 font.size.variable.x-baltic 17 font.size.variable.x-central-euro 17 font.size.variable.x-cyrillic 17 font.size.variable.x-unicode 17 font.size.variable.x-western 13 gfx.blacklist.suggested-driver-version 7.15.10.1666 gfx.direct2d.disabled false gfx.direct3d.last_used_feature_level_idx 0 mail.openMessageBehavior.version 1 mail.winsearch.firstRunDone true mail.winsearch.global_reindex_time 1314365579 mailnews.database.global.datastore.id 381b29c9-ee06-4ba7-abf1-aa2f282f4ae mailnews.database.global.indexer.enabled false network.cookie.prefsMigrated true places.database.lastMaintenance 1405528151 places.history.expiration.transient_current_max_pages 104858 places.history.expiration.transient_optimal_database_size 85500066 plugin.importedState true plugin.state.flash 0 plugin.state.java 0 plugin.state.npctrl 0 plugin.state.npdeployjava 0 plugin.state.npezffpi 0 plugin.state.npgoogleupdate 0 plugin.state.npintelwebapiipt 0 plugin.state.npintelwebapiupdater 0 plugin.state.npitunes 0 plugin.state.npmigfpi 0 plugin.state.npnitromozilla 0 plugin.state.nppicasa 0 plugin.state.npqtplugin 0 plugin.state.npvlc 0 print.always_print_silent false print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_bgcolor false print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_bgimages false print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_colorspace print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_command print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_downloadfonts false print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_duplex 0 print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_edge_bottom 0 print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_edge_left 0 print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_edge_right 0 print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_edge_top 0 print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_evenpages true print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_footercenter print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_footerleft &PT print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_footerright &D print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_headercenter print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_headerleft &T print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_headerright &U print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_in_color true print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_margin_bottom 0.5 print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_margin_left 0.5 print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_margin_right 0.5 print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_margin_top 0.5 print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_oddpages true print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_orientation 0 print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_page_delay 50 print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_paper_data 9 print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_paper_height 11,00 print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_paper_name print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_paper_size_type 0 print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_paper_size_unit 1 print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_paper_width 8,50 print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_plex_name print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_resolution 0 print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_resolution_name print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_reversed false print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_scaling 1,00 print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_shrink_to_fit false print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_to_file false print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_unwriteable_margin_bottom 0 print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_unwriteable_margin_left 0 print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_unwriteable_margin_right 0 print.printer_Canon_MG7100_series_Printer_(Kopie_1).print_unwriteable_margin_top 0 print.printer_Canon_MP530_Series_Printer.print_bgcolor false print.printer_Canon_MP530_Series_Printer.print_bgimages false print.printer_Canon_MP530_Series_Printer.print_colorspace print.printer_Canon_MP530_Series_Printer.print_command print.printer_Canon_MP530_Series_Printer.print_downloadfonts false print.printer_Canon_MP530_Series_Printer.print_duplex 0 print.printer_Canon_MP530_Series_Printer.print_edge_bottom 0 print.printer_Canon_MP530_Series_Printer.print_edge_left 0 print.printer_Canon_MP530_Series_Printer.print_edge_right 0 print.printer_Canon_MP530_Series_Printer.print_edge_top 0 print.printer_Canon_MP530_Series_Printer.print_evenpages true print.printer_Canon_MP530_Series_Printer.print_footercenter print.printer_Canon_MP530_Series_Printer.print_footerleft &PT print.printer_Canon_MP530_Series_Printer.print_footerright &D print.printer_Canon_MP530_Series_Printer.print_headercenter print.printer_Canon_MP530_Series_Printer.print_headerleft &T print.printer_Canon_MP530_Series_Printer.print_headerright &U print.printer_Canon_MP530_Series_Printer.print_in_color true print.printer_Canon_MP530_Series_Printer.print_margin_bottom 0.5 print.printer_Canon_MP530_Series_Printer.print_margin_left 0.5 print.printer_Canon_MP530_Series_Printer.print_margin_right 0.5 print.printer_Canon_MP530_Series_Printer.print_margin_top 0.5 print.printer_Canon_MP530_Series_Printer.print_oddpages true print.printer_Canon_MP530_Series_Printer.print_orientation 0 print.printer_Canon_MP530_Series_Printer.print_page_delay 50 print.printer_Canon_MP530_Series_Printer.print_paper_data 9 print.printer_Canon_MP530_Series_Printer.print_paper_height 11,00 print.printer_Canon_MP530_Series_Printer.print_paper_name print.printer_Canon_MP530_Series_Printer.print_paper_size_type 0 print.printer_Canon_MP530_Series_Printer.print_paper_size_unit 1 print.printer_Canon_MP530_Series_Printer.print_paper_width 8,50 print.printer_Canon_MP530_Series_Printer.print_plex_name print.printer_Canon_MP530_Series_Printer.print_resolution 0 print.printer_Canon_MP530_Series_Printer.print_resolution_name print.printer_Canon_MP530_Series_Printer.print_reversed false print.printer_Canon_MP530_Series_Printer.print_scaling 1,00 print.printer_Canon_MP530_Series_Printer.print_shrink_to_fit true print.printer_Canon_MP530_Series_Printer.print_to_file false print.printer_Canon_MP530_Series_Printer.print_unwriteable_margin_bottom 0 print.printer_Canon_MP530_Series_Printer.print_unwriteable_margin_left 0 print.printer_Canon_MP530_Series_Printer.print_unwriteable_margin_right 0 print.printer_Canon_MP530_Series_Printer.print_unwriteable_margin_top 0 privacy.donottrackheader.enabled true security.disable_button.openCertManager false security.disable_button.openDeviceManager false security.OCSP.disable_button.managecrl false

And part II of the log:

Grafisch

Adapterbeschrijving Intel(R) HD Graphics 4000 Vendor-ID 0x8086 Device-ID 0x0166 Adapter-RAM Unknown Adapterstuurprogramma’s igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Stuurprogrammaversie 10.18.10.3412 Datum stuurprogramma 1-22-2014 Adapterbeschrijving (GPU #2) NVIDIA GeForce 710M Vendor-ID (GPU #2) 0x10de Device-ID (GPU #2) 0x1140 Adapter-RAM (GPU #2) 1024 Adapterstuurprogramma’s (GPU #2) nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Stuurprogrammaversie (GPU #2) 9.18.13.2702 Datum stuurprogramma (GPU #2) 9-1-2013 Direct2D ingeschakeld true DirectWrite ingeschakeld true (6.3.9600.17111) ClearType-parameters Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 WebGL-renderer false GPU-versnelde vensters 0 AzureCanvasBackend direct2d AzureFallbackCanvasBackend cairo AzureContentBackend direct2d JavaScript Incrementele GC 1 Toegankelijkheid Geactiveerd 0 Toegankelijkheid voorkomen 0 Bibliotheekversies

Verwachte minimale versie Gebruikte versie NSPR 4.10.2 4.10.2 NSS 3.15.4 Basic ECC 3.15.4 Basic ECC NSS Util 3.15.4 3.15.4 NSS SSL 3.15.4 Basic ECC 3.15.4 Basic ECC NSS S/MIME 3.15.4 Basic ECC 3.15.4 Basic ECC

please post your crash IDs. see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports for instructions

Thanks for the quick reply. It took me a few hours to get some kind of debugging information, since the crashreporter didn't show any files and doesn't popup after Thunderbird crashes. So I followed the steps from this guide to create a stacktrace outside of TB: https://developer.mozilla.org/en-US/docs/How_to_get_a_stacktrace_with_WinDbg

Odd thing is that after I went through the entire debugging process, Thundebird suddenly started working again... Is this because the WinDbg doesn't only create information but also solves problems? I can't find the file created by WinDbg in the temp section, but did manage to create a complete dump via the Task Manager. However I don't think it wise to post it here, since there is a lot of information in it.

Hopefully it won't be necessary to investigate this further and Thunderbird will just keep working with Lightning enabled. Thanks a lot fo ryour help, really appreciate it!

> Odd thing is that after I went through the entire debugging process, Thundebird suddenly started working again...

Sometime just the mere restart of thunderbird, or restart in safemode fixes things. So anything is possible. Weird foo.

> Is this because the WinDbg doesn't only create information but also solves problems? No

Thanks for the feedback