Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

I never get the installation wizard when I approve it in the Windows make change to computer dialog.

  • 3 vastausta
  • 1 henkilöllä on sama ongelma
  • 2 näyttöä
  • Viimeisin kirjoittaja cor-el

RandyO
RandyO
more options

The installation wizard never starts. I select download then, Run then, Yes (to the windows dialog that allows you to approve the installation) and then nothing happens. I never get the Firefox installation wizard.

I am using Windows 7. I have Google Chrome installed.

The installation wizard never starts. I select download then, Run then, Yes (to the windows dialog that allows you to approve the installation) and then nothing happens. I never get the Firefox installation wizard. I am using Windows 7. I have Google Chrome installed.

Kaikki vastaukset (3)

Diego Victor
Diego Victor
more options

Try restart your computer and try install Firefox again.

RandyO
RandyO Kysymyksen kysyjä
more options

Thanks so much for your quick reply. I really appreciate the fact that you would take the time and effort to help me - very kind and generous!

I tried restarting my computer as prescribed but, alas! The same thing still happens. What is also funny is that the extraction progress bar only goes to 61% before the the dialog closes and I must choose to continue installation. When I say 'yes', and then approve the change to my hard drive, nothing else happens.

I really would like to use FireFox (sick of the issues with Chrome and IE).

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Which security software (firewall, anti-virus) do you have?

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps to install Firefox.