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Application Basics ------------------ Name: Firefox Version: 24.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0 Extensi

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ahmedkhatab
ahmedkhatab
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Application Basics
------------------

Name: Firefox
Version: 24.0
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0

Extensions
----------

Name: avast! Online Security
Version: 9.0.2006.53
Enabled: false
ID: [email protected]

Name: Firefox Update Hotfix
Version: 20130826.01
Enabled: false
ID: [email protected]

Name: IDM CC
Version: 7.3.61
Enabled: false
ID: [email protected]

Important Modified Preferences
------------------------------

browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.places.smartBookmarksVersion: 4
browser.startup.homepage_override.buildID: 20130910160258
browser.startup.homepage_override.mstone: 24.0
dom.mozApps.used: true
extensions.lastAppVersion: 24.0
gfx.direct3d.last_used_feature_level_idx: 0
network.cookie.prefsMigrated: true
places.history.expiration.transient_current_max_pages: 104107
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true

Graphics
--------

Adapter Description: Intel(R) HD Graphics 4000
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Adapter RAM: Unknown
Device ID: 0x0166
DirectWrite Enabled: false (6.1.7600.16385)
Driver Date: 3-6-2013
Driver Version: 9.18.10.3055
GPU #2 Active: false
GPU Accelerated Windows: 0/1 Basic
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: skia
AzureContentBackend: none
AzureFallbackCanvasBackend: cairo

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.10
Version in use: 4.10

NSS
Expected minimum version: 3.15.1 Basic ECC
Version in use: 3.15.1 Basic ECC

NSSSMIME
Expected minimum version: 3.15.1 Basic ECC
Version in use: 3.15.1 Basic ECC

NSSSSL
Expected minimum version: 3.15.1 Basic ECC
Version in use: 3.15.1 Basic ECC

NSSUTIL
Expected minimum version: 3.15.1
Version in use: 3.15.1
<pre><nowiki>Application Basics ------------------ Name: Firefox Version: 24.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0 Extensions ---------- Name: avast! Online Security Version: 9.0.2006.53 Enabled: false ID: [email protected] Name: Firefox Update Hotfix Version: 20130826.01 Enabled: false ID: [email protected] Name: IDM CC Version: 7.3.61 Enabled: false ID: [email protected] Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.startup.homepage_override.buildID: 20130910160258 browser.startup.homepage_override.mstone: 24.0 dom.mozApps.used: true extensions.lastAppVersion: 24.0 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 104107 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true Graphics -------- Adapter Description: Intel(R) HD Graphics 4000 Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM: Unknown Device ID: 0x0166 DirectWrite Enabled: false (6.1.7600.16385) Driver Date: 3-6-2013 Driver Version: 9.18.10.3055 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: none AzureFallbackCanvasBackend: cairo JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10 Version in use: 4.10 NSS Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC NSSSMIME Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC NSSSSL Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC NSSUTIL Expected minimum version: 3.15.1 Version in use: 3.15.1</nowiki></pre>

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Kaikki vastaukset (8)

Wesley Branton
Wesley Branton
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What is your question?

ahmedkhatab
ahmedkhatab Kysymyksen kysyjä
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when i open the firefox ,the crash reporter appear what should i do ?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

Can you start Firefox in Safe Mode?

You can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled
ahmedkhatab
ahmedkhatab Kysymyksen kysyjä
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the IDs bp-5c252fc5-e6e7-48e1-8ccc-e5ac32131026 bp-146a0536-3768-44df-a715-543eb2131026 bp-66f3c87f-1538-49e2-99fe-81c772131026 bp-3ecccdc0-62af-4a1c-9474-918302131026 bp-28e6c5f7-e559-4b07-afca-3b09c2131026 bp-06e52a7e-1d4a-4ab7-b9b3-3f6f92131026

the-edmeister
the-edmeister
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igd10iumd32.dll
http://systemexplorer.net/file-database/file/igd10iumd32-dll

Try updating your Intel Graphics drivers.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to disable hardware acceleration in Firefox.

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Wesley Branton
Wesley Branton
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Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back soon.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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In this case the crash reports clearly indicate a problem with the graphics display card: [@ igd10iumd32.dll@0x8f4d7 ]